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Last Mile Team Leader - Dubai Hub (Night)

Mumzworld.com
Dubai, UAE
Full Time
Lead
Onsite
5 days ago
Last Mile LogisticsTransportation OperationsSupply Chain OperationsRoute PlanningMicrosoft ExcelTeam Management
Free

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Last Mile LogisticsTransportation OperationsSupply Chain Operations
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Department and Location

  • Department: Operations/Warehouse
  • Location: Dubai South, UAE
  • Reports To: Domestic Operations Supervisor (once filled) / Shift Manager Domestic in the interim

Key Responsibilities

  • Own Dubai Hub night operations, mirroring day shift ownership across aging, dispatch, and floor management.
  • Own forward and reverse aging overnight, ensuring all orders are cleared by the shift end cutoff.
  • Keep the floor clear and ensure all same day and PDD orders are dispatched before shift close.
  • Manage the night debriefer and dispatcher, including staff attendance and shift management.
  • Arrange drivers for overnight dispatch.
  • Own night ticket management, including CS WhatsApp groups, escalations, and customer inquiries — resolved overnight rather than left for the morning team.
  • Produce the night performance and CRA aging report and hand it directly to the day Team Leader.
  • Conduct a formal morning handover (verbal and written) to the day Team Leader, covering open items and overnight incidents.
  • Handle overnight delivery issues, delays, and customer complaints, escalating only what cannot be resolved on shift.

Your skills would include

  • Proven experience in last mile logistics, transportation, or supply chain operations, preferably in an e commerce or high volume delivery environment.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in logistics software, route planning tools, and Microsoft Excel.
  • Ability to work under pressure and adapt to changing priorities.

Physical Requirements

  • Ability to work in a fast paced environment and handle multiple tasks simultaneously.
  • Has an entrepreneurial spirit and craves a high growth, fast paced innovative environment seeking to disrupt the ecosystem positively.
  • Prioritizes team culture and people management above all else, recognizing the value of establishing an effective organisation and internal process to drive business results.
  • Is a positive team player who thrives on challenges, the opportunity to problem solve, build/create and has the mindset that no job is too small.
  • Is analytical and data driven.

Why Us

  • This is your chance to be a part of the No.1 E commerce organization for Baby, Mother and Child products across the GCC and be a part of a dynamic team working towards taking the organization to its next quantum leap. We need brains, ambition, grit and passion to continue helping Mumz everywhere and

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