Head of Commercial Operations
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Key skills for this role
About the Role
Mumzworld.com seeks a strategic Head of Commercial Operations to drive business growth, maximize profitability, and streamline operational efficiency.
Key Skills for This Role
Responsibilities
- Drive product availability, maximize instock rates, and optimize inventory health while minimizing operational defects and out of stock events
- Partner with external vendors and logistics partners to improve operational compliance, reduce lead times, and optimize end to end supply chain efficiency
- Conduct data driven root cause analyses on inventory bottlenecks and leverage automated ordering systems to scale purchasing operations
- Oversee end to end demand planning and Integrated Business Planning (IBP) cycles, ensuring alignment across Brand, Sales, Finance, and Supply Chain
- Optimize forecasting models to balance market demand with financial, operational, and working capital objectives
- Manage and refine the competitive pricing framework, including dynamic price matching methodologies
- Analyze elasticity, market trends, and margin performance to provide data driven recommendations that protect and grow profitability
- Actively train, mentor, and upskill team members, fostering a high performance culture and clear career progression pathways
- Define, design, and implement robust Standard Operating Procedures (SOPs) across all three functions
- Champion the digital roadmap by identifying manual bottlenecks and supporting the transition toward workflow automation and AI driven agentic workflows
Requirements
- Minimum 8–10 years of high performance leadership experience in supply chain, instock management, commercial planning, or pricing
- Experience in fast paced e commerce environments or top tier strategic consulting preferred
- Bachelor’s degree in Engineering, Business, Supply Chain, Finance, or related field; MSc or MBA highly advantageous
- Strong numerical, SQL/data modeling, and analytical skills
- Proficiency with business intelligence and planning tools (e.g., SAP IBP, Power BI, TM1, Advanced Excel)
- Familiarity with supply chain automation tools or AI technologies is a strong plus
Full Job Posting
Role Overview
- The Head of Commercial Operations is a strategic leadership role tasked with driving business growth, maximizing profitability, and streamlining operational efficiency.
- This role directly oversees three critical pillars: InStock & Supply Chain Management, Planning, and Pricing.
- The ideal candidate will act as a transformational leader focused on scaling operations through standardized processes, upskilling talent, and pioneering the transition toward advanced digital automation and agentification.
Key Responsibilities
- Drive product availability, maximize instock rates, and optimize inventory health (turns, healthy days of supply) while minimizing operational defects and out of stock events.
- Partner with external vendors and logistics partners to improve operational compliance, reduce lead times, and optimize end to end supply chain efficiency.
- Conduct data driven root cause analyses on inventory bottlenecks and leverage automated ordering systems to scale purchasing operations.
- Oversee the end to end demand planning and Integrated Business Planning (IBP) cycles, ensuring tight alignment across Brand, Sales, Finance, and Supply Chain.
- Optimize forecasting models to balance market demand with financial, operational, and working capital objectives.
- Manage and refine the competitive pricing framework, including dynamic price matching methodologies, to sustain market competitiveness.
- Analyze elasticity, market trends, and margin performance to provide data driven recommendations that protect and grow profitability.
Qualifications & Experience
- Minimum 8–10 years of high performance leadership experience spanning supply chain, instock management, commercial planning, or pricing.
- Favored experience matured within fast paced e commerce environments or top tier strategic consulting.
- Proven track record of managing senior stakeholders and leading teams through organizational transformation.
- Bachelor’s degree in Engineering, Business, Supply Chain, Finance, or a related field. An MSc or MBA is highly advantageous.
- Strong numerical, SQL/data modeling, and analytical skills. Proficiency with business intelligence and planning tools (e.g., SAP IBP, Power BI, TM1, Advanced Excel) is required.
- Familiarity with supply chain automation tools or AI technologies is a strong plus.
- Ability to balance macro level strategy with micro level execution, driving commercial results through structured, repeatable processes.
Key Strategic Objectives
- Talent Growth & Mentorship: Actively train, mentor, and upskill existing and incoming team members, fostering a high performance culture and clear career progression pathways.
- Process Scalability (SOPs): Define, design, and implement robust Standard Operating Procedures (SOPs) across all three functions to drive consistency, reduce errors, and ensure scalable business growth.
- Automation & Agentification: Champion the digital roadmap by identifying manual bottlenecks and supporting the department's transition toward workflow automation and the integration of AI driven agentic workflows.
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