Last Mile - Operations Supervisor
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Key skills for this role
About the Role
Mumzworld.com is seeking a Last Mile Operations Supervisor to oversee delivery operations in Dubai, leading Team Leads and courier teams. Responsibilities include route optimization, performance monitoring, issue resolution, and cross-functional collaboration.
Key Skills for This Role
Responsibilities
- Oversee end to end last mile delivery operations across all active delivery zones in Dubai
- Manage and develop Last Mile Team Leads, setting clear performance expectations and providing regular coaching and feedback
- Build and maintain operating routines: daily briefings, shift handovers, performance reviews
- Ensure compliance with safety regulations, company policies, and delivery standards
- Oversee route optimization across all courier/driver teams
- Plan capacity and resource allocation in line with order volume and peak periods
- Own the last mile KPI dashboard: on time delivery rate, SLA adherence, cost per delivery, failed delivery rate, customer satisfaction
- Analyze delivery metrics, identify trends and root causes, and drive structured improvement plans
- Generate weekly and monthly performance reports for leadership
- Act as senior escalation point for complex or recurring delivery issues
- Collaborate with drivers, warehouse staff, and customer service teams
- Maintain accurate records of deliveries, schedules, routes, incidents, and customer feedback
Requirements
- Proven experience in last mile logistics, transportation, or supply chain operations, preferably in e commerce or high volume delivery environment
- Prior experience managing Team Leads or supervisory level staff
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Proficiency in logistics software, route planning tools, and Microsoft Excel
- Ability to work under pressure and adapt to changing priorities
Full Job Posting
Job Overview
- The Last Mile Operations Supervisor oversees and drives the full last mile delivery operation in Dubai, leading a team of Last Mile Team Leads and their respective courier/driver teams.
- This is a step up leadership role responsible for day to day delivery performance, building the operating model, accountability structures, and continuous improvement culture.
Key Responsibilities
- Oversee end to end last mile delivery operations across all active delivery zones in Dubai.
- Manage and develop Last Mile Team Leads, setting clear performance expectations and providing regular coaching and feedback.
- Build and maintain operating routines: daily briefings, shift handovers, performance reviews that keep the team aligned and accountable.
- Ensure compliance with safety regulations, company policies, and delivery standards across all teams.
- Oversee route optimization across all courier/driver teams, ensuring timely and cost effective distribution while minimizing delays.
- Plan capacity and resource allocation in line with order volume, peak periods, and operational targets.
- Own the last mile KPI dashboard: on time delivery rate, SLA adherence, cost per delivery, failed delivery rate, and customer satisfaction.
- Analyze delivery metrics, identify trends and root causes, and drive structured improvement plans.
- Generate weekly and monthly performance reports for leadership.
- Act as the senior escalation point for complex or recurring delivery issues, including delays, damages, and customer complaints, ensuring timely resolution.
- Work with Customer Service teams to ensure prompt resolution of delivery related inquiries and concerns.
- Identify systemic issues and lead cross functional efforts to fix root causes permanently.
Your skills would include
- Proven experience in last mile logistics, transportation, or supply chain operations, preferably in an e commerce or high volume delivery environment.
- Prior experience managing Team Leads or supervisory level staff, with a track record of developing people and holding teams accountable.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in logistics software, route planning tools, and Microsoft Excel.
- Ability to work under pressure and adapt to changing priorities.
Physical Requirements
- Ability to work in a fast paced environment and handle multiple tasks simultaneously.
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