Key Accounts Sales Executive.
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Key skills for this role
Role Overview
Manage and strengthen relationships with key customers.
Ensure excellent customer service, coordinate with internal teams, and support business growth through effective account management.
Key Skills for This Role
Full Job Posting
Role Purpose
Manage and strengthen relationships with key customers.
Ensure excellent customer service, coordinate with internal teams, and support business growth through effective account management.
Key Responsibilities
- Manage day-to-day communication with assigned key accounts.
- Build and maintain strong client relationships.
- Coordinate with operations, customer service, and sales teams to ensure smooth service delivery.
- Monitor shipment status and resolve customer queries promptly.
- Prepare quotations, reports, and account performance reviews.
- Identify opportunities for upselling and cross-selling logistics services.
- Ensure customer satisfaction and retention.
- Maintain accurate records in the CRM system.
Qualifications
- Bachelor's degree in Business, Logistics, or a related field.
- 2–4 years of experience in key account management, customer service, or sales within the logistics or freight forwarding industry.
- Strong communication and relationship management skills.
- Knowledge of freight forwarding, transportation, and supply chain operations.
- Proficiency in Microsoft Office and CRM systems.
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