.Key Account Manager – Qatar & Bahrain.
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Key skills for this role
Role Overview
Own and grow strategic client accounts across Qatar and Bahrain.
Ensure service satisfaction, revenue retention, and new business development against commercial targets.
Act as the strategic relationship owner for key customers and supervise junior business development staff.
Key Skills for This Role
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Job Summary
Own and grow strategic client accounts across Qatar and Bahrain.
Ensure service satisfaction, revenue retention, and new business development against commercial targets.
Act as the strategic relationship owner for key customers and supervise junior business development staff.
Key Responsibilities
- Own relationships for assigned client accounts across Qatar and Bahrain.
- Conduct client reviews, performance reporting, and satisfaction assessments.
- Coordinate with Operations on SLA adherence and client escalations.
- Drive retention, upselling, cross-selling, renewals, and new customer growth.
- Develop new business opportunities within existing accounts and adjacent segments.
- Prepare proposals, pricing, and commercial agreements with the Managing Director.
- Supervise and guide junior BD specialists and coordinators.
- Coach team members on commercial discipline, CRM hygiene, and client service standards.
- Manage the commercial pipeline and maintain accurate CRM records.
- Monitor market trends, competitors, and client needs.
- Collaborate with Operations, Finance, and other functions to meet client commitments.
Qualifications
- Minimum 10 years of B2B sales or account management experience.
- At least 4 years managing strategic logistics or supply chain accounts in the GCC.
- Demonstrated revenue retention and growth across key accounts.
- Fluent written and spoken English.
- MBA or equivalent postgraduate qualification.
- Arabic language proficiency.
- Experience leading or coaching a small commercial team.
- Established relationships with Qatar and Bahrain shippers, retailers, or e-commerce players.
- Strong account planning and strategic selling discipline.
- Proficiency with CRM platforms and pipeline reporting.
- Commercial modelling, unit-economics analysis, contract structuring, SLA design, and commercial governance experience.
- Advanced Microsoft Office skills, including Excel and PowerPoint.
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