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Dispatcher - Logistics

Transcorp International
Jeddah, KSA
Full-time
Entry
Onsite
Discovered 3 weeks ago
Last-mile delivery operationsLogistics operationsRoute planningDispatch managementKPI monitoringDriver supervision
Free

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Last-mile delivery operationsLogistics operationsRoute planning
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Responsibilities

  • Lead and supervise a team of delivery drivers and manage daily last-mile operations.
  • Plan driver allocation, routes, dispatch, and delivery schedules.
  • Monitor KPIs including on-time delivery, productivity, failed deliveries, attendance, and delivery success rate.
  • Track daily delivery performance and take corrective action when targets are missed.
  • Resolve delivery issues, customer escalations, and operational exceptions.
  • Coordinate with warehouse or hub and customer service teams.
  • Coach drivers and ensure compliance with company SOPs, safety, and delivery standards.
  • Prepare daily operational and performance reports.
  • Support continuous improvement of route efficiency, driver productivity, and delivery performance.

Requirements

  • At least 2–3 years of experience in last-mile delivery, logistics, courier, or transportation operations is required.
  • Experience managing more than 20 drivers is preferred.
  • Strong knowledge of route planning, dispatch, and last-mile operations is required.
  • Good Excel, Microsoft Office, and delivery-system skills are required.
  • A valid driving license and good knowledge of local roads and geography are required.

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