Key Account Manager – Qatar & Bahrain.

Job Summary

Account and Commercial Responsibilities

• Serve as the primary relationship owner for assigned client accounts.
• Conduct client reviews, performance reporting, and satisfaction assessments.
• Coordinate with Operations to ensure SLA adherence and resolve client escalations.
• Drive retention and revenue growth through engagement, upselling, cross-selling, renewals, and new customer acquisition.
• Identify new business opportunities within existing accounts and adjacent segments.
• Align with the Managing Director on proposals, pricing, and commercial agreements.
• Manage the commercial pipeline and maintain accurate CRM records.
• Monitor market trends, competitor activity, and client needs.

Team and Cross-Functional Leadership

• Supervise and guide junior business development roles in day-to-day client engagement.
• Coach team members on commercial discipline, CRM hygiene, and client service standards.
• Collaborate with Operations, Finance, and other functions to ensure client commitments are met.

Qualifications and Experience

• At least 10 years of B2B sales or account management experience.
• At least 4 years managing strategic logistics or supply chain accounts in the GCC.
• Demonstrated record of revenue retention and growth across key accounts.
• Fluent written and spoken English and Arabic language proficiency.
• MBA or an equivalent postgraduate qualification.
• Experience leading or coaching a small commercial team.
• Established relationships with key Qatar or Bahrain shippers, retailers, or e-commerce players.
• Strong account planning and strategic selling discipline.
• Proficiency with CRM platforms and pipeline reporting.
• Experience with commercial modelling, unit economics, contract structuring, SLA design, and commercial governance.
• Advanced Microsoft Office skills, including Excel and PowerPoint.