Key Account Manager (Pharmacy Chains) - KSA
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Key skills for this role
About the Role
Develop and execute strategic plans for pharmacy chains, manage accounts, drive sales performance, and lead a team while ensuring compliance and collaboration.
Key Skills for This Role
Responsibilities
- Develop and execute strategic plans for major pharmacy chains in KSA
- Build and maintain strong relationships with key stakeholders
- Lead Joint Business Planning with customers
- Deliver volume, value, and profitability targets
- Lead commercial negotiations including pricing and trade terms
- Ensure best in class in store execution
- Drive growth across online and offline channels
- Lead, coach, and develop a team of Key Account Executives
Requirements
- 6 10+ years of experience in Key Account Management within FMCG/Consumer Health/Pharma
- Proven track record managing major pharmacy chains or modern trade accounts
- Strong commercial acumen with experience in negotiations, trade planning, and P&L management
- Experience leading and developing teams
- Fluent in English; Arabic is a strong advantage
Full Job Posting
Key Responsibilities
- Develop and execute strategic plans for major pharmacy chains in KSA, aligned with overall business objectives and integrated dermatology strategy
- Build and maintain strong relationships with key stakeholders and decision makers at customer level
- Lead Joint Business Planning (JBP) with customers, defining growth drivers, trade plans, and category opportunities
- Deliver volume, value, and profitability targets through effective account management
- Own forecasting, demand planning, and financial performance for assigned accounts (including trade investment optimization)
- Monitor KPIs (sell in, sell out, stock, ROI) and take corrective actions to maximize performance
- Lead commercial negotiations including pricing, trade terms, and promotional plans
- Ensure competitive positioning while maximizing profitability and return on investment
- Ensure best in class in store execution across all touchpoints (availability, visibility, merchandising, promotions)
- Collaborate with field teams to translate account plans into actionable execution priorities
- Drive growth across online and offline channels, including e commerce platforms
- Optimize digital visibility, content, and promotional activities across customer platforms
People Management and Collaboration
- Lead, coach, and develop a team of Key Account Executives / Sales team members
- Set clear objectives, monitor performance, and drive a high performance culture
- Partner closely with marketing, supply chain, finance, and sales teams to ensure seamless execution
- Lead cross functional alignment to deliver a unified One Galderma approach
- Analyze market trends, competitor activity, and shopper insights to identify opportunities and risks
- Lead successful execution of new product launches and portfolio expansion within accounts
- Ensure adherence to all company policies, legal requirements, and ethical standards
What We're Looking For
- 6 10+ years of experience in Key Account Management within FMCG / Consumer Health / Pharma (dermatology or skincare is a plus)
- Proven track record managing major pharmacy chains or modern trade accounts
- Strong commercial acumen with experience in negotiations, trade planning, and P&L management
- Experience leading and developing teams in a fast paced, performance driven environment
- Strong analytical skills with the ability to translate data into actionable insights
- Experience in e commerce / omnichannel account management is highly desirable
- Excellent stakeholder management and influencing skills with ability to operate at senior levels
- Results driven mindset with strong ownership and accountability
- Fluent in English; Arabic is a strong advantage
- Willingness to be based in Jeddah, KSA
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