Key Account Manager
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Key skills for this role
About the Role
Magenta Investments is hiring a Key Account Manager for a full-time, on-site role in Dubai. The role involves managing key accounts in healthcare and pharmaceutical services, developing account plans, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Manage and grow relationships with key accounts across healthcare and pharmaceutical services
- Serve as the primary point of contact for strategic clients
- Understand client needs, develop account plans, coordinate service delivery, and ensure high levels of customer satisfaction
- Monitor account performance, analyze data to identify growth opportunities
- Collaborate with internal teams such as operations, finance, and clinical services to deliver tailored solutions
- Prepare proposals, negotiate agreements, and support long term business development initiatives
Requirements
- Strong Account Management and Key Accounts experience
- Demonstrated Analytical Skills and Business Planning abilities
- Proven Customer Service mindset
- Experience in healthcare, pharmaceuticals, or related sectors is highly beneficial
- Excellent communication, negotiation, and presentation skills, with proficiency in English
- Ability to work collaboratively with cross functional teams and manage multiple priorities
- Bachelor's degree in Business, Healthcare Management, or a related field
Full Job Posting
Role Description
- The Key Account Manager role is a full time, on site position based in Dubai, United Arab Emirates.
- The individual in this role will manage and grow relationships with key accounts across healthcare and pharmaceutical services, serving as the primary point of contact for strategic clients.
Day to day responsibilities
- Understanding client needs, developing account plans, coordinating service delivery, and ensuring high levels of customer satisfaction.
- Monitoring account performance, analyzing data to identify growth opportunities, and collaborating with internal teams such as operations, finance, and clinical services to deliver tailored solutions.
- Preparing proposals, negotiating agreements, and supporting long term business development initiatives aligned with Magenta Health's strategic objectives.
Qualifications
- Strong Account Management and Key Accounts experience, with a focus on building long term, trust based client relationships.
- Demonstrated Analytical Skills and Business Planning abilities to interpret data, forecast performance, and develop strategic account plans.
- Proven Customer Service mindset, with the ability to respond promptly, manage expectations, and maintain high client satisfaction.
- Experience in healthcare, pharmaceuticals, or related sectors is highly beneficial, especially in complex project or solution based environments.
- Excellent communication, negotiation, and presentation skills, with proficiency in English; Arabic language skills are an advantage.
- Ability to work collaboratively with cross functional teams and manage multiple priorities in a fast paced setting.
- Bachelor's degree in Business, Healthcare Management, or a related field; advanced degrees or relevant certifications are a plus.
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