Key Account Manager / Client Relations

Serve as the primary contact person for assigned clients, including real estate developers, project owners, and corporate clients.

Build and maintain strong long-term relationships by understanding each client’s project requirements, business priorities, and service expectations.

Handle client inquiries, service requests, complaints, and follow-ups in a professional and timely manner.

Ensure clients are regularly updated on the status of their project administration, documentation, approvals, and related processes.

Maintain a high level of client satisfaction by ensuring clear communication, fast response times, and proper issue resolution.

Identify opportunities to support existing clients with additional Bridge Point services.

Coordinate with internal departments to ensure smooth execution of client requirements related to real estate project administration.

Follow up on project registration, documentation, authority submissions, escrow coordination, sales registration, and handover-related requirements.

Support clients in understanding the required documents, timelines, procedures, and next steps for each service.

Work closely with government relations, legal, finance, and operations teams to ensure client requests are completed accurately.

Track project progress and ensure all client-related tasks are moving as per agreed timelines.

Escalate delays, missing documents, or process issues to management when required.

Coordinate with the relevant team for Dubai Land Department-related processes, including project registration, unit registration, sales registration, and title deed-related requirements.

Support client communication related to escrow account setup, bank coordination, and required documentation.

Ensure that all client submissions and documents are complete, accurate, and aligned with regulatory requirements.

Liaise with internal compliance/admin teams to ensure that developer-related processes are properly tracked and documented.

Keep clients informed about approval status, pending requirements, and expected completion timelines.

Maintain accurate client records, service agreements, project files, communication logs, and status trackers.

Prepare client status reports, progress updates, meeting summaries, and follow-up action plans.

Ensure all client documents are properly collected, reviewed, filed, and shared with the relevant internal departments.

Prepare presentations, proposals, service summaries, and client update reports when required.

Track client requests, pending actions, deadlines, and completed services using CRM or internal tracking sheets.

Attend client meetings, project update meetings, and internal coordination meetings.

Understand client needs and explain Bridge Point’s services clearly and professionally.

Support the business development team in onboarding new clients and ensuring smooth handover from sales to operations.

Assist in preparing service proposals, quotations, company profiles, and client onboarding documents.

Follow up with clients for required approvals, payments, documents, and signed agreements.

Represent the company professionally during client visits, calls, emails, and meetings.

Handle client concerns calmly and professionally, ensuring issues are resolved without damaging the relationship.

Coordinate with the relevant internal teams to solve delays, documentation gaps, payment issues, or authority-related challenges.

Monitor service quality and ensure clients receive accurate, timely, and transparent updates.

Provide feedback to management on recurring client issues and suggest process improvements.

Ensure that client expectations are managed properly and that commitments are realistic and achievable.

Bachelor’s degree in Business Administration, Real Estate, Marketing, Management, or a related field.

Minimum **3–5 years of experience** in account management, client relations, real estate administration, developer services, property management, or business support.

Experience in the **Dubai real estate sector** is strongly preferred.

Knowledge of real estate developer processes, DLD procedures, escrow coordination, SPA, NOC, title deed, and project handover documentation will be an advantage.

Strong client handling and relationship management skills.

Excellent communication skills in English.

Arabic language skills will be an advantage.

Ability to manage multiple clients and follow up on several tasks at the same time.

Strong coordination skills with internal departments, external partners, banks, and government-related teams.

Good knowledge of Microsoft Office, CRM systems, Excel trackers, and reporting tools.

Professional appearance, confident personality, and strong business etiquette.

The ideal candidate should be someone who can manage clients with confidence, patience, and professionalism.

This person should not only forward emails or take messages; they should actively follow up, solve problems, coordinate with departments, and make sure the client feels supported throughout the process.

The candidate should understand that clients in real estate development expect accuracy, speed, confidentiality, and clear updates.

Therefore, the right person must be organized, detail-oriented, and able to communicate with senior stakeholders, developers, investors, consultants, and internal management.

Client relationship management

Account management

Real estate coordination

Developer support services

DLD process coordination

Escrow documentation coordination

Government authority follow-up

Project administration

Client onboarding

CRM management

Reporting and tracking

Negotiation and communication

Internal team coordination

Service quality management

Business development support