IT Support Specialist

Role Overview

IT Support and Devices

• Serve as the single point of contact for walk-up, phone, and ticket-based IT issues.
• Troubleshoot Windows computers, laptops, mobile devices, and remote staff connections.
• Prepare computers, manage onboarding and offboarding, and maintain updates, antivirus, and disk encryption.
• Repair and upgrade computer hardware, build workstations, and maintain spare parts.
• Run and terminate network cables and keep desks, racks, and cabling tidy and labeled.

Microsoft 365 and Office Technology

• Administer Microsoft 365 and Entra ID users, groups, licenses, passwords, and MFA resets.
• Resolve Outlook, Teams, OneDrive, and SharePoint issues.
• Install and maintain printers and scanners and coordinate supplies and vendor escalations.
• Maintain office Wi-Fi, switches, access points, desk patching, and staff and guest network separation.
• Maintain CCTV and door access control and support telephony, screens, and video-conferencing equipment.

Applications and Security

• Set up employees on ERP, HR, password manager, and staff portal systems and provide first-line assistance.
• Create how-to guides and setup checklists for recurring questions.
• Enforce MFA, screen locks, password handling, and prompt handling of suspicious-email reports.
• Maintain hardware, warranty, and software-license inventories and keep ticket records and documentation current.

Required Qualifications

• At least 2 years of IT support or helpdesk experience in a Windows environment.
• Hands-on Microsoft 365 and Entra ID administration experience, including users, groups, MFA, and licenses.
• Windows 10/11 troubleshooting experience across hardware, profiles, and software conflicts.
• Networking fundamentals including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.
• Hands-on ability to replace computer components and terminate or patch network cables.
• Experience supporting network printers and scanners.
• Clear, patient communication with non-technical colleagues in English and strong work documentation discipline.

Preferred Qualifications

• Arabic communication ability is a strong advantage.
• Microsoft Intune, endpoint management, PowerShell, ERP or HR system, or basic Linux experience is advantageous.
• A UAE driving license and network or Microsoft certification are advantageous.

Compensation

• Pay is AED 3,000 to AED 6,000 per month.

Workplace

• Work location is in person.