IT Support Executive
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Key skills for this role
About the Role
Al Abbas Group seeks an IT Support Executive with 5+ years of experience to provide end-user technical support and manage Microsoft 365 administration. The role involves troubleshooting hardware/software, managing IT assets, and supporting IT security initiatives in a corporate environment.
Key Skills for This Role
Responsibilities
- Manage Microsoft 365 users, licenses, permissions, and security settings
- Provide first and second level technical support to end users
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment
- Monitor and manage data backup processes and recovery procedures
- Maintain IT asset inventory and related documentation
- Support IT security initiatives and assist in implementing security policies
Requirements
- Bachelor's Degree or Diploma in Computer Science, Information Technology, or related field
- Minimum 5 years of experience in IT Support, System Administration, or similar role
- Hands on experience with Microsoft 365 administration
- Strong understanding of Windows operating systems and enterprise IT environments
- Excellent troubleshooting, analytical, and problem solving abilities
- Strong communication and stakeholder management skills
- Ability to work independently while managing multiple priorities
Full Job Posting
About Al Abbas Group
- Founded in 1967, Al Abbas Group is one of the UAE’s most established business groups.
- Diversified across Distribution, Solution Providers, Real Estate, Manufacturing, Food & Beverage, Support Services, and Strategic Communications.
- Workforce of over 500 employees across the Middle East.
Role Overview
- The Executive – IT Support will provide end user technical support and ensure smooth operation of IT infrastructure.
- Combines Microsoft 365 administration, IT helpdesk support, system maintenance, backup management, and IT asset coordination.
Key Responsibilities
- Manage Microsoft 365 users, licenses, permissions, and security settings.
- Administer Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
- Create, modify, and deactivate user accounts while ensuring compliance with company policies.
- Troubleshoot Microsoft 365 applications, email services, and connectivity related issues.
- Support email configuration, mailbox management, and collaboration tools.
- Work with business teams to identify opportunities for process automation and digital transformation.
- Evaluate, implement, and roll out new Microsoft 365 applications and features.
- Develop user guides, conduct training sessions, and provide post implementation support.
- Provide first and second level technical support to end users across the organization.
- Diagnose and resolve hardware, software, network, and application related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
- Perform operating system installations, upgrades, patch management, and routine maintenance.
Additional Responsibilities
- Support user onboarding, workstation setup, and access management.
- Maintain IT support tickets and ensure timely resolution.
- Deliver excellent customer service while ensuring minimal disruption.
- Monitor and manage data backup processes and recovery procedures.
- Support antivirus, endpoint protection, and IT security initiatives.
- Assist in implementing IT security policies, standards, and compliance requirements.
- Participate in system health checks, security reviews, and risk mitigation activities.
- Support business continuity and disaster recovery preparedness.
- Maintain accurate IT asset inventory and related documentation.
- Track hardware, software licenses, subscriptions, and warranties.
- Coordinate with vendors and service providers for procurement, repairs, and support.
- Assist in evaluating and recommending IT products and solutions.
Qualifications and Experience
- Bachelor's Degree or Diploma in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in IT Support, System Administration, or a similar role.
- Hands on experience with Microsoft 365 administration is mandatory.
- Strong understanding of Windows operating systems, end user computing, and enterprise IT environments.
- Experience supporting users in a corporate environment.
- Excellent troubleshooting, analytical, and problem solving abilities.
- Strong communication and stakeholder management skills.
- Ability to work independently while managing multiple priorities.
Technical Skills
- Microsoft 365 Administration (Exchange Online, Teams, SharePoint Online, OneDrive).
- Windows 10/11 and Windows Server Administration.
- Active Directory and User Management.
- Hardware and Software Troubleshooting.
- Backup and Recovery Processes.
- Network and Connectivity Support.
- Remote Support Tools.
- IT Asset and License Management.
- Endpoint Security Solutions.
Preferred Certifications
- Microsoft 365 Fundamentals (MS 900).
- Microsoft Certified Administrator Certifications.
- ITIL Foundation Certification.
- Additional Microsoft or Infrastructure related certifications.
What We Offer
- Company provided mobile SIM for business use.
- Comprehensive medical insurance coverage.
- Annual air ticket.
- Opportunity to work within a diversified and growth oriented organization.
- Structured career development and progression opportunities.
- Professional, collaborative, and supportive work environment.
- Exposure to modern Microsoft 365 and enterprise IT technologies.
Application Process
- Qualified candidates are invited to apply directly through LinkedIn.
- If your profile matches our requirements, our team will get in touch with you.
Equal Opportunity Statement
- Al Abbas Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
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