IT PMO / IT Demand Manager

Overview

It Demand Manager

Key Responsibilities

• Support business and IT demand owners in preparing, refining, and submitting business cases and demand requests
• Review incoming demands for completeness, quality, and alignment to governance and prioritisation criteria
• Manage the demand pipeline and backlog, including monitoring ageing items and driving progress on stalled or non-compliant requests
• Facilitate the end-to-end demand management process, ensuring demands are properly assessed, tracked, and progressed
• Prepare materials for governance forums, support prioritisation discussions, and track decisions and actions through to closure
• Ensure approved demands are documented appropriately and transitioned smoothly into PMO or operational delivery channels
• Define and track relevant KPIs, SLAs, weekly reporting, and executive dashboards to provide visibility across the demand landscape
• Maintain strong data quality standards across the demand process, including remediation of incomplete or inconsistent submissions
• Drive adoption of demand management processes through training, communication, and stakeholder engagement
• Support related activities such as RFP inputs or early-stage initiative shaping, where needed

Ideal Candidate

• Hands-on experience working as an
• IT Demand Manager, IT PMO professional, or within strategic IT operations
• Strong experience managing demand intake, governance, prioritisation, and business case review processes
• Comfortable operating in environments with high volumes of demand and multiple senior stakeholders
• Good understanding of
• IT operating models
• , governance structures, and how initiatives transition into delivery
• Strong knowledge of
• AI use cases and business value
• , particularly around workflows, automation, and intelligent agents
• Able to bring structure and clarity to ambiguous requests and convert them into a manageable demand pipeline
• Strong communication and facilitation skills, with the confidence to work across both business and technology teams
• Experience producing reporting, dashboards, and insights for senior leadership
• Additional exposure to RFP support or early-stage initiative shaping would be beneficial