IT Application Engineer
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Key skills for this role
About the Role
Lead CRM implementation and support, manage application delivery, ensure integration and compliance, while engaging stakeholders and driving process improvements.
Key Skills for This Role
Full Job Posting
• CRM Leadership (Primary Focus)
- Lead end-to-end CRM implementation, enhancement, and support.
- Act as the
- primary owner and SME for CRM systems
- .
- Ensure CRM solutions align with business needs, customer journey, and operational strategy.
• Application Delivery (Secondary Focus)
- Manage and deliver other enterprise application projects as assigned.
- Ensure successful deployment, adoption, and performance of applications.
• Project Management & Delivery
- Take a leading role in project planning, execution, tracking, and reporting.
- Work closely with the IT Project Delivery team to ensure alignment with governance and timelines.
- Manage vendors and system integrators to ensure quality delivery.
• Integration & Technical Understanding
- Coordinate system integrations between CRM and other platforms.
- Maintain strong awareness of
- integration architecture, APIs, middleware, and infrastructure dependencies
- .
• Business & Stakeholder Engagement
- Gather and analyze business requirements.
- Translate requirements into functional and technical solutions.
• Testing & Support
- Lead UAT activities and ensure successful go-live.
- Provide post-go-live support and continuous improvement.
• Process Improvement & Training
- Drive process optimization initiatives enabled by CRM and other applications.
- Provide training and knowledge transfer to users.
• Compliance & Governance
- Ensure adherence to IT standards, cybersecurity policies, and operational procedures.
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