Housekeeping Supervisor
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Key skills for this role
Role Overview
Housekeeping Supervisor responsible for cleanliness and orderliness across guestrooms, public areas, and back-of-house spaces.
The role oversees the housekeeping team, implements cleaning schedules, and maintains hotel quality standards.
The supervisor leads by example and contributes to guest satisfaction and operational excellence.
Key Skills for This Role
Full Job Posting
Role Overview
Housekeeping Supervisor responsible for cleanliness and orderliness across guestrooms, public areas, and back-of-house spaces.
The role oversees the housekeeping team, implements cleaning schedules, and maintains hotel quality standards.
The supervisor leads by example and contributes to guest satisfaction and operational excellence.
Daily Housekeeping Operations
- Organize and assign daily tasks to Housekeeping Attendants on guest floors.
- Provide attendants with keys and supplies for their daily tasks.
- Order housekeeping supplies and manage inventory procedures to maintain sufficient stock.
Guestrooms and Guest Service
- Handle guest requests and complaints with care and ensure effective resolution.
- Inspect guest rooms regularly for cleanliness and adherence to quality assurance standards.
- Monitor room status and communicate with Front Office for efficient operations.
Maintenance and Records
- Report damaged items and broken equipment to the Engineering Department.
- Follow established procedures for lost and found items.
- Evaluate attendant performance, provide feedback, and report issues to housekeeping management.
Training and Compliance
- Train Room Attendants on standards of performance and standard operating procedures.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to company environmental, health, and safety procedures and policies.
Requirements
- Ability to organize and assign daily tasks to housekeeping attendants.
- Ability to handle guest requests and complaints effectively.
- Ability to inspect rooms and maintain hotel quality assurance standards.
- Ability to coordinate room status with the Front Office Department.
- Ability to train room attendants on standards of performance and standard operating procedures.
- Ability to manage housekeeping supplies and inventory procedures.
- Ability to uphold environmental, health, and safety policies.
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