Housekeeping Ordertaker
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Key skills for this role
About the Role
Housekeeping Ordertaker ( 20245 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of o.
Key Skills for This Role
Responsibilities
- Answer all incoming calls to the housekeeping office promptly and courteously.
- Record and relay guest requests accurately to concerned staff.
- Maintain clear communication between Housekeeping, Front Office, and Engineering departments.
- Log all maintenance requests and follow up to ensure timely completion.
- Keep track of room status updates and update records accordingly.
- Handle and record all lost and found items according to hotel policy.
- Monitor and update the daily room discrepancy report in coordination with the Front Office.
- Prepare daily reports such as Room Status Report, Occupancy Report, and Attendant Assignment Sheet.
- Support supervisors and attendants by providing necessary supplies, keys, or information.
- Maintain filing systems for housekeeping records, reports, and logs.
- Track and manage guest supplies and amenities requests for inventory purposes.
- Handle guest inquiries and requests efficiently and professionally.
Requirements
- Answer incoming calls promptly and courteously
- Record and relay guest requests accurately
- Maintain communication between departments
- Log maintenance requests and follow up
- Track room status updates
- Handle lost and found items
- Prepare daily reports
- Support supervisors and attendants
- Maintain filing systems
- Track guest supplies and amenities
Full Job Posting
Company Overview
- At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
- One&Only Royal Mirage is a sanctuary of traditional splendour in New Dubai.
Key Duties and Responsibilities
- Answer all incoming calls to the housekeeping office promptly and courteously.
- Record and relay guest requests accurately to concerned staff.
- Maintain clear communication between Housekeeping, Front Office, and Engineering departments.
- Log all maintenance requests and follow up to ensure timely completion.
- Keep track of room status updates and update records accordingly.
- Handle and record all lost and found items according to hotel policy.
- Monitor and update the daily room discrepancy report in coordination with the Front Office.
- Prepare daily reports such as Room Status Report, Occupancy Report, and Attendant Assignment Sheet.
- Support supervisors and attendants by providing necessary supplies, keys, or information.
- Maintain filing systems for housekeeping records, reports, and logs.
- Track and manage guest supplies and amenities requests for inventory purposes.
- Handle guest inquiries and requests efficiently and professionally.
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