Housekeeping Coordinator
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Key skills for this role
About the Role
One&Only Royal Mirage is seeking a Housekeeping Coordinator to ensure smooth operation of the housekeeping office. The role involves allocating room assignments, handling guest requests, maintaining records, and coordinating with other departments.
Key Skills for This Role
Responsibilities
- Check and read email ensuring that all work related information are noted and passed onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping
- Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted
- Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly
- Maintain an accurate record of out of order, VIP, Long stay, expected arrivals and departures, function and group rooms
- Handle any guest complaints in accordance with the accepted procedure and immediately advise the Director of Housekeeping, Housekeeping Manager and/or Team Leaders
- Ensure that special all guest requests are accurately recorded, communicated and immediately attended to
- Ensure that all resort key procedures are followed carefully and maintain an efficient record of use
- Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control
- Prepare the Daily Coordinator Forecast
- Report any maintenance issues raised by room attendants, supervisors and housemen and make a follow up to ensure that work are completed prior to guests arrival
- Keep an effective and up to date filing system
- Responsible for the tidiness and cleanliness of the housekeeping office areas at all times
Requirements
- Check and read email ensuring that all work related information are noted and passed onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping
- Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted
- Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly
- Maintain an accurate record of out of order, VIP, Long stay, expected arrivals and departures, function and group rooms
- Handle any guest complaints in accordance with the accepted procedure and immediately advise the Director of Housekeeping, Housekeeping Manager and/or Team Leaders
- Ensure that special all guest requests are accurately recorded, communicated and immediately attended to
- Ensure that all resort key procedures are followed carefully and maintain an efficient record of use
- Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control
- Prepare the Daily Coordinator Forecast
- Report any maintenance issues raised by room attendants, supervisors and housemen and make a follow up to ensure that work are completed prior to guests arrival
- Keep an effective and up to date filing system
- Responsible for the tidiness and cleanliness of the housekeeping office areas at all times
Full Job Posting
Job Summary
- The Housekeeping Coordinator is responsible for the smooth and efficient operation of the housekeeping office as the centre of the housekeeping department.
- They provide an informed and current source of information as the representative of the Housekeeping Department on a daily basis for Front Office and other related Resort Departments.
Key Duties and Responsibilities
- Check and Read email ensuring that all work related information are noted and pass onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping.
- Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted.
- Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly.
- Maintain an accurate record of out of order, VIP, Long stay, expected arrivals and departures, function and group rooms.
- Handle any guest complaints in accordance with the accepted procedure and immediately advise the Director of Housekeeping, Housekeeping Manager and/or Team Leaders in order that they remain informed and aware how the matter is rectified.
- Ensure that special all guest requests are accurately recorded, communicated and immediately attended to.
- Ensure that all resort key procedures are followed carefully and maintain an efficient record of use.
- Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control.
- Prepare the Daily Coordinator Forecast.
- Report any maintenance issues raised by room attendants, supervisors and housemen and make a follow up to ensure that work are completed prior to guests arrival.
- Keep an effective and up to date filing system.
- Responsible for the tidiness and cleanliness of the housekeeping office areas at all times.
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