Housekeeping Attendant
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Key skills for this role
About the Role
The Housekeeping Attendant maintains cleanliness and hygiene, follows operational procedures, and ensures guest satisfaction with a positive attitude and attention to detail.
Key Skills for This Role
Responsibilities
- Clean and service guest rooms according to hotel SOPs and quality standards
- Ensure correct bed making, bathroom sanitation, and cleaning of furniture, carpets, and surfaces
- Replenish amenities, towels, and guest supplies in accordance with par stock levels
- Inspect room facilities (lighting, AC, television, minibar, etc.) and report any malfunction
- Report damaged or missing items to the Team Leader immediately
- Maintain a clean, organized, and fully stocked trolley at all times
- Respond to guest requests promptly, courteously, and professionally
- Follow chemical safety, correct PPE usage, and safe handling of housekeeping tools
- Adhere to Lost & Found procedures including handover and documentation
- Attend daily briefings to understand priorities, VIP arrivals, and special requests
Requirements
- Experience in housekeeping or cleaning
- Ability to clean and service guest rooms according to SOPs
- Ability to follow chemical safety and PPE usage
- Attention to detail and guest focus
Full Job Posting
Job Summary
- The Housekeeping Attendant is responsible for maintaining high standards of cleanliness, hygiene, and presentation across guest rooms as per hotel brand requirements.
- The role ensures timely room servicing, proper use of cleaning products and equipment, and a positive guest interaction at all times.
- By following operational procedures and delivering quality service, the Room Attendant supports guest satisfaction and contributes to the overall efficiency and reputation of the Housekeeping Department.
Key Responsibilities
- Clean and service guest rooms according to hotel SOPs and quality standards.
- Ensure correct bed making, bathroom sanitation, and cleaning of furniture, carpets, and surfaces.
- Replenish amenities, towels, and guest supplies in accordance with par stock levels.
- Inspect room facilities (lighting, AC, television, minibar, etc.) and report any malfunction.
- Report damaged or missing items to the Team Leader immediately.
- Maintain a clean, organized, and fully stocked trolley at all times.
- Follow efficient workflow to support timely room readiness for arrivals and departures.
- Respond to guest requests promptly, courteously, and professionally.
- Deliver room service assistance or additional linen/supplies as needed.
- Ensure respect and safety of all guest belongings and personal privacy.
- Assist in service recovery actions when service deviations occur.
- Maintain a calm and positive attitude in all guest interactions.
Additional Responsibilities
- Follow chemical safety, correct PPE usage, and safe handling of housekeeping tools.
- Adhere to Lost & Found procedures including handover and documentation.
- Maintain personal grooming, hygiene, and uniform standards consistently.
- Ensure waste segregation and follow sustainability/environmental guidelines.
- Uphold hotel health & safety standards to reduce risk and accidents.
- Report room status updates (clean, inspected, out of order) accurately and timely.
- Attend daily briefings to understand priorities, VIP arrivals, and special requests.
- Support other attendants and contribute to a positive working environment.
- Participate in ongoing training, including new cleaning techniques and products.
- Coordinate with supervisors and other departments to ensure efficient operations.
- Performs additional tasks required by the Department.
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