Hostess- Zengo
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Key skills for this role
About the Role
Kempinski Hotel is seeking a Hostess for Zengo outlet to serve food and beverages, providing courteous and efficient service consistent with hotel standards. The role requires knowledge of food and beverage items, upselling, and maintaining cleanliness.
Key Skills for This Role
Responsibilities
- Serve food and beverages to guests in the assigned outlet
- Provide courteous, professional, efficient and flexible service
- Upsell all items offered by the department
- Monitor operating supplies and reduce spoilage and wastage
- Ensure the place of work and surrounding area is kept clean and organized
- Handle guest enquiries and report complaints to supervisors
Requirements
- Knowledge of all food and beverage items offered by the department
- Ability to perform opening and closing procedures
- Ability to handle guest enquiries courteously
Full Job Posting
Role Overview
- The overall scope of the job includes serving food and beverages to guests in the assigned outlet.
- Providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel.
- In line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.
Main Responsibilities
- Responsible to Assistant Restaurant Manager / Restaurant Manager.
- Report to duty punctually wearing the correct uniform.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered.
- Have the knowledge and understanding to explain and perform upselling.
- Monitor operating supplies, equipment and reduce spoilage and wastage.
- Ensure that the place of work and surrounding area is kept clean and organized.
- Successfully perform opening and closing procedures.
- Handle guest enquiries in a courteous and efficient manner.
- Report guest complaints immediately to the supervisors.
Requirements
- Be knowledgeable to operate the existing POS system.
- Understand and strictly adhere to the rules & regulations.
- Maintain a good rapport and work relation with staff.
- Attend and contribute to all staff meetings and trainings.
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