AV Manager
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Key skills for this role
About the Role
Fairmont Hotels & Resorts seeks an AV Manager to oversee audio-visual operations at the Makkah Clock Royal Tower. The role involves managing AV systems, leading a team, coordinating events, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Oversee the setup, operation, maintenance, and optimization of all audio visual systems
- Plan and manage AV requirements for conferences, meetings, entertainment shows, special events, and VIP functions
- Lead, train, coach, and develop the AV team
- Support hotel renovations, upgrades, and new projects involving AV systems
- Develop and manage the department’s annual operating and capital budgets
- Ensure compliance with hotel policies, safety regulations, and ISO standards
- Work closely with Entertainment, Events, Sales, Banqueting, Operations, and IT teams
Requirements
- Minimum 2 years experience in an Engineering Department in a luxury property preferred
- Strong interpersonal and problem solving abilities
- Highly organized with strong planning skills
- Goal and results oriented
- Analytical skills, strength as a developer and a leader of others
- International experience an asset
- Energetic, enthusiastic, self motivated and a charismatic team player
Full Job Posting
Company Description
- Makkah Clock Royal Tower, A Fairmont Hotel, is located steps from Masjid Al Haraam and the Holy Ka’aba. This 86 story hotel is part of the Abraj Al Bait Complex.
AV Operations & Technical Management
- Oversee the setup, operation, maintenance, and optimization of all audio visual systems, including sound, lighting, LED screens, projectors, video conferencing systems, control systems, IPTV, digital signage, and entertainment technologies.
- Ensure all AV equipment is maintained in excellent working condition through preventive maintenance programs and regular inspections.
- Plan and manage AV requirements for conferences, meetings, entertainment shows, special events, and VIP functions.
- Provide technical leadership and support during events, ensuring smooth execution and immediate resolution of technical issues.
- Manage stage setups, sound checks, lighting programming, wireless microphone systems, DMX addressing, and artist technical requirements.
- Ensure proper documentation of AV systems, configurations, inventories, and maintenance records.
Leadership & Team Management
- Lead, train, coach, and develop the AV team, including supervisors and technicians.
- Prepare staffing schedules and allocate resources according to business and event requirements.
- Conduct performance evaluations and identify development opportunities for team members.
- Foster a culture of teamwork, accountability, innovation, and service excellence.
Project & Infrastructure Management
- Support hotel renovations, upgrades, and new projects involving AV systems and entertainment technologies.
- Evaluate emerging technologies and recommend system enhancements to improve efficiency, reliability, and guest experience.
- Manage AV related capital expenditure projects from planning through implementation.
Financial & Vendor Management
- Develop and manage the department’s annual operating and capital budgets.
- Monitor departmental expenses and ensure cost effective utilization of resources.
- Source, evaluate, negotiate, and manage contracts with AV suppliers, contractors, and service providers.
- Ensure timely procurement of equipment, spare parts, and technical services.
Health, Safety & Compliance
- Ensure compliance with hotel policies, Operational Standards Manual, ISO Integrated Management Systems, and all applicable health and safety regulations.
- Implement safe working practices for the operation, installation, and maintenance of AV equipment.
- Conduct regular risk assessments and ensure corrective actions are implemented.
Guest Experience & Collaboration
- Work closely with Entertainment, Events, Sales, Banqueting, Operations, and IT teams to deliver exceptional AV experiences.
- Support the successful delivery of guest events, conferences, performances, and corporate functions.
- Ensure AV services consistently meet guest expectations and brand standards.
Qualifications
- Minimum 2 years experience in an Engineering Department in a luxury property preferred
- Strong interpersonal and problem solving abilities necessary
- Must be a highly organized person with strong planning skills
- Goal and results oriented
- Analytical skills, strength as a developer and a leader of others are essential
- International experience an asset
- Energetic, enthusiastic, self motivated and a charismatic team player
Why work for Accor?
- We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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