Hostess
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Key skills for this role
About the Role
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent.
Key Skills for This Role
Responsibilities
- Serve food and beverages to guests in the assigned outlet
- Handle guest inquiries courteously and report complaints to supervisors
- Perform opening and closing procedures for the outlet
- Monitor operating supplies and reduce spoilage and wastage
- Operate the POS system as trained
Requirements
- Ability to serve food and beverages courteously and professionally
- Knowledge of food and beverage items offered
- Ability to upsell items
- Wear correct uniform and maintain high personal hygiene
Full Job Posting
Job Overview
- The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest sat
Main Responsibilities
- Responsible to Assistant Restaurant Manager / Restaurant Manager
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotel's dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
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