Hostess
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Key skills for this role
About the Role
We are hiring a Hostess to serve food and beverages to guests in the assigned outlet, providing courteous, professional, and efficient service consistent with hotel standards. The role requires knowledge of food and beverage items, upselling, and maintaining cleanliness.
Key Skills for This Role
Responsibilities
- Serve food and beverages to guests in the assigned outlet
- Provide courteous, professional, efficient and flexible service consistent with hotel standards
- Be knowledgeable of all services and products offered by the hotel
- Explain and perform upselling all items offered by the department
- Monitor operating supplies, equipment and reduce spoilage and wastage
- Ensure that the place of work and surrounding area is kept clean and organized at all times
- Perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors
- Understand and adhere to rules & regulations in hotel's policy manual and policies on fire, hygiene, health & safety
- Maintain good rapport and work relation with staff in the assigned department and within the hotel
- Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings
Requirements
- Ability to report to duty punctually wearing correct uniform and maintaining high standard of personal appearance and hygiene
- Knowledge of all services and products offered by the hotel
- Thorough knowledge and understanding of all food and beverage items offered by the department
- Ability to operate the existing POS system based on trained responsibility level
- Excellent communication skills
- Ability to handle guest enquiries courteously and efficiently
Full Job Posting
Overview
- The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest sat
Main Responsibilities
- Responsible to Assistant Restaurant Manager / Restaurant Manager
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
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