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Home Orientation Officer

Asteco
Abu Dhabi, UAE
Full Time
Mid
Field
3 weeks ago
Operations SupportSite InspectionInventory ManagementMicrosoft ExcelSchedulingVendor Coordination
Free

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Operations SupportSite InspectionInventory Management
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Job Purpose

  • The Home Orientation Coordinator plays a critical operational and logistical support role within the Home Orientation team, enabling the Home Orientation Executives to deliver a high quality, customer centric handover experience to unit owners across multiple communities.
  • The role acts as the operational engine of the team, with responsibility for cleaning sign offs, materials management, scheduling, multi community coverage, reporting, and procurement coordination.

Roles, Responsibilities, Duties

  • Manage onsite cleaning checks and sign off on work completion certificates across multiple communities, ensuring all units meet Aldar's quality and handover readiness standards.
  • Visit a minimum of 2–4 communities per week to verify readiness, troubleshoot issues onsite, and provide real time updates to the team.
  • Conduct site based inspections to confirm that pre orientation activities are completed in line with schedules.
  • Oversee the daily distribution of cleaning schedules to ensure all Handover Cleans are booked and completed within the required timeframes.
  • Coordinate with cleaning vendors and site teams to address scheduling conflicts, delays, or quality issues, escalating to the line manager where required.
  • Conduct regular stock checks for Home Orientation and Key Handover materials across all active communities.
  • Maintain accurate stock reports and replenishment trackers, ensuring no community runs short of materials ahead of scheduled orientations.
  • Coordinate the safe transportation of materials between communities, including the use of personal vehicle where required.
  • Manage the 6 month advance workflow plan provided by the line manager, ensuring timely execution of all scheduled handover activities.
  • Plan and coordinate site visits in alignment with workflow milestones, prioritizing communities with the highest near term handover volume.
  • Maintain a live workflow tracker visible to the wider team.
  • Demonstrate strong proficiency in Excel and PowerPoint to produce regular reports, dashboards, and presentations on cleaning readiness, stock levels, scheduling performance, and NPS / CX findings.

Experience and Skills

  • Exceptional Organization & Proactive, Field Ready Mindset Comfortable splitting time between office and site.
  • Clear written and verbal communication, with the ability to produce polished reports.
  • Advanced Microsoft Excel skills.
  • AI Tools Proficiency.

Qualification

  • Bachelor's degree in business administration, Real Estate, Hospitality Management, or a related field.
  • Minimum 3 to 4 years of experience in an operations support role.
  • Prior experience in UAE real estate, property handover, or community management is a strong advantage.

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