Helpdesk Officer - CAFM
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Key skills for this role
About the Role
eMinds seeks a Helpdesk Executive with 3-5 years of experience in Facility Management and hands-on CAFM tools like MRI, Maximo, or Concept Evolution. The role involves managing service requests, coordinating with maintenance teams, and ensuring timely resolution of issues while maintaining high service standards.
Key Skills for This Role
Responsibilities
- Act as the first point of contact for all facility related service requests and inquiries
- Log, track, and manage work orders through CAFM systems (MRI / Maximo / Concept Evolution)
- Ensure accurate data entry, job allocation, and closure of tickets within defined SLAs
- Coordinate with maintenance teams, vendors, and contractors for timely issue resolution
- Monitor preventive and corrective maintenance schedules via CAFM tools
- Generate reports on KPIs, service performance, and backlog analysis
- Follow up on pending requests and escalate critical issues when necessary
- Maintain records of assets, service history, and maintenance logs
- Provide excellent customer service and ensure client satisfaction
- Support audits by maintaining proper documentation and system records
Requirements
- 3 5 years of experience in Facility Management
- Hands on experience with CAFM tools such as MRI, Maximo, or Concept Evolution
- Strong customer service and communication skills
Full Job Posting
Role Overview
- We are seeking a detail oriented and proactive Helpdesk Executive with 3–5 years of experience in Facility Management.
- The ideal candidate should have hands on experience in CAFM (Computer Aided Facilities Management) tools such as MRI, Maximo, or Concept Evolution.
- The role involves managing service requests, coordinating with maintenance teams, and ensuring timely resolution of issues while maintaining high service standards.
Key Responsibilities
- Act as the first point of contact for all facility related service requests and inquiries.
- Log, track, and manage work orders through CAFM systems (MRI / Maximo / Concept Evolution).
- Ensure accurate data entry, job allocation, and closure of tickets within defined SLAs.
- Coordinate with maintenance teams, vendors, and contractors for timely issue resolution.
- Monitor preventive and corrective maintenance schedules via CAFM tools.
- Generate reports on KPIs, service performance, and backlog analysis.
- Follow up on pending requests and escalate critical issues when necessary.
- Maintain records of assets, service history, and maintenance logs.
- Provide excellent customer service and ensure client satisfaction.
- Support audits by maintaining proper documentation and system records.
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