Telesales - Inside Sales (Outbound calling)
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Key skills for this role
About the Role
eMinds is hiring a Telesales representative for outbound calling in Ajman. The role involves sales, retention, cross-selling, and up-selling to meet revenue targets while ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Perform outbound calls for customer sales/retention
- Provide up to date and accurate information to customers
- Cross sell and up sell business products and services
- Achieve assigned revenue, sales & retention targets
- Handle customer emails and send proposals
- Retain customers requesting cancellation using retention offers
Requirements
- Perform outbound calls for customer sales/retention
- Provide accurate information to customers
- Achieve assigned revenue, sales & retention targets
- Adhere to performance & quality KPIs
Full Job Posting
Responsibilities
- Perform outbound calls for customer (Individual/Companies) for sales/ retention in cooperation with Contact Center Services.
- Provide up to date, accurate, and appropriate information to customers.
- Effectively interprets the needs of the customer, maintains and enhances standards of quality of service being provided.
- Use all call handling procedures at opening, during the conversation, and while ending the call.
- Act as a sales consultant to advice customers to the right service he is looking for.
- Performs outbound calls for customer sales/ retention in cooperation Contact Center Services.
- Assuring revenue growth by cross & up selling business products and services to match customer’s needs.
- Adhering to the pre set performance & quality KPIs as per the quality assurance guidelines.
- Achieving assigned revenue, sales & retention targets.
- Handling the customer’s email, sending proposals and completing the requirement as per the standard processes.
- Retaining customers requesting cancellation by communicating retention offers, selected based on a customer’s value and churn reason (utilizing the retention tool). based on customized campaigns if any.
- Recording all customer’s requirement (sales details) in the system correctly.
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