Key Account Manager – ICT Sales
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Key skills for this role
About the Role
We are looking for a results-driven Key Account Manager (ICT Sales) to manage and grow high-volume corporate accounts in the telecom industry. The ideal candidate w.
Key Skills for This Role
Responsibilities
- Manage, strengthen, and grow high volume client accounts to achieve set corporate sales targets
- Drive end to end sales cycles from prospecting to contract closure
- Consult with enterprise clients to align ICT product portfolio with digital transformation objectives
- Cultivate long term relationships with key stakeholders and decision makers
- Serve as primary point of contact between clients and internal teams
- Resolve customer complaints to maintain high retention and satisfaction
- Track sales performance metrics and pipeline health
Requirements
- Solid understanding of UAE telecom dynamics
- Proven track record selling complex digital infrastructure and advanced connectivity solutions
- Strong business acumen
Full Job Posting
Job Summary
- We are looking for a results driven Key Account Manager (ICT Sales) to manage and grow high volume corporate accounts in the telecom industry.
- The ideal candidate will have a solid understanding of UAE telecom dynamics, strong business acumen, and a proven track record selling complex digital infrastructure and advanced connectivity solutions.
Core Product Portfolio Focus
- Next Gen Connectivity: SD WAN, Dedicated Internet Access (DIA), Corporate LAN, and Private 5G networks.
- Cloud & Digital Infrastructure: Managed Public/Private Cloud (AWS/Azure), Data Centre Hosting/Colocation, and SaaS (Microsoft 365).
- Enterprise Cybersecurity: Managed Security Services (MSSP), Firewalls, DDoS Mitigation, and SOC solutions.
- IoT & Advanced Solutions: Smart City tech, Asset Tracking, Unified Communications (CCaaS), and AI driven automation.
Key Responsibilities
- Account Growth: Manage, strengthen, and grow high volume client accounts to achieve set corporate sales targets.
- Sales Execution: Drive end to end sales cycles from prospecting and solution matching to commercial negotiation and contract closure.
- Solution Alignment: Actively consult with enterprise clients to align the core ICT product portfolio with their digital transformation objectives.
- Client Relationship: Cultivate profitable, long term relationships with key stakeholders, procurement heads, and decision makers.
- Communication Link: Serve as the primary point of contact between enterprise clients and internal technical/delivery teams to ensure seamless implementation.
- Issue Resolution: Resolve customer complaints in a timely, effective manner to maintain high retention and customer satisfaction.
- Performance Monitoring: Track sales performance metrics, pipeline health, and suggest innovative territory management strategies to boost revenue.
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