Help Desk Coordinator
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Key skills for this role
About the Role
CBRE Excellerate is looking for a proactive Helpdesk Coordinator to support facilities management operations. The role involves managing CAFM systems, coordinating maintenance requests, and ensuring excellent customer service.
Key Skills for This Role
Responsibilities
- Manage and update CAFM systems, including reactive and planned maintenance records
- Respond to calls and emails in a timely and professional manner
- Coordinate maintenance requests and ensure proper follow up until closure
- Prepare reports related to helpdesk activities and system performance
- Support operational and administrative activities, including supplier coordination and documentation
- Maintain effective communication with clients, suppliers, and internal teams
Requirements
- Bachelor’s degree or equivalent qualification
- Minimum 5 years of experience, including customer service experience
- At least 2 years of experience using CAFM systems
- Strong communication, organisation, and problem solving skills
- Experience in facilities management or client facing environments is preferred
Full Job Posting
About the Position
- CBRE Excellerate is looking for a proactive and customer focused Helpdesk Coordinator to join our team.
- The successful candidate will support facilities management operations by handling helpdesk activities, managing CAFM systems, coordinating maintenance requests, and ensuring excellent customer service delivery.
Key Responsibilities
- Manage and update CAFM systems, including reactive and planned maintenance records.
- Respond to calls and emails in a timely and professional manner.
- Coordinate maintenance requests and ensure proper follow up until closure.
- Prepare reports related to helpdesk activities and system performance.
- Support operational and administrative activities, including supplier coordination and documentation.
- Maintain effective communication with clients, suppliers, and internal teams.
Requirements
- Bachelor’s degree or equivalent qualification.
- Minimum 5 years of experience, including customer service experience.
- At least 2 years of experience using CAFM systems.
- Strong communication, organisation, and problem solving skills.
- Experience in facilities management or client facing environments is preferred.
Working Schedule
- Based at a client site office environment.
- Working days: Sunday to Thursday.
- Flexibility to work on public holidays when required.
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