Guide de Produits - Saisonnier·ère | Product Guide - Seasonal
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Key skills for this role
About the Role
Arc'teryx is hiring a seasonal Product Guide to deliver an unforgettable brand experience on the retail floor. The role involves sharing technical product knowledge, processing transactions, and supporting store operations.
Key Skills for This Role
Responsibilities
- Deliver a best in class brand experience to guests through sharing technical product knowledge
- Build a strong understanding of products and weave this information into guest interactions
- Champion Arc'teryx as a brand ambassador both in store and in the community
- Utilize the Point of Sale system to process guest transactions accurately and efficiently
- Receive and unpack boxes for inventory as required
Requirements
- Must be available for a minimum of one open, one close and one weekend shift each week
- Must be available to work Black Friday and holiday season
- Fluency in English and French required
- Passion for delivering exceptional customer service
Full Job Posting
Your Opportunity at ARC'TERYX
- You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests.
- You are the inspiration behind our brand’s evolution.
- You are product obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.
As a Product Guide at Arc’teryx, here’s what you’d be doing:
- Delivering a best in class brand experience to our guests through sharing technical product knowledge and supporting with problem solving.
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way.
- Championing Arc’teryx as a brand ambassador both in store and in the community.
- Developing your passions both in and out of the store with the support of the team.
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
- Providing feedback on merchandising and in store experience to help drive sales.
- Maintaining an open, collaborative relationship with your team and store leadership.
- Supporting with and participating in various store tasks as assigned by the leadership team.
- Answering store phones and responding to voicemails and store emails.
- Utilizing the Point of Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade ins, purchases, and returns.
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 30 lbs).
Are you our next Product Guide?
- You are passionate about delivering exceptional customer service.
- You love to have fun at work, and hold yourself accountable to what is required of you.
- You are self motivated, and enjoy problem solving.
- You remain highly flexible and adaptable when faced with ambiguity.
- You effectively balance autonomy and collaboration.
- You inspire breakthrough thinking and continuous improvement.
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
- Your passion for your work is paralleled by your passion for getting outside and living it.
Expectations
- All employees’ availability must reflect the needs of the business.
- All employees are expected to be available to work Black Friday and from the second week of December until the end of the holiday season.
- You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document.
- Fluency in English is essential for this position due to frequent communication with English speaking colleagues and clients.
Availability Requirements
- You are available for a minimum of one open, one close and one weekend shift each week.
- Your availability must reflect the needs of the business.
- Part Time scheduled up to 31 per week (required to be available a min of 18 hours per week).
Details
- Compensation: Hourly
- A reasonable estimate of the pay range is CAD 20.70 CAD 23.80 at the time of this posting.
- Individual pay is determined by factors such as job related skills, relevant experience, education and/or training.
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