Guest Services Associate
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Key skills for this role
About the Role
Welcome guests in a friendly and professional manner Engage each guest as a unique individual and listen attentively to their requests Manage and maintain queue lanes efficientl.
Key Skills for This Role
Responsibilities
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balance cash drawer/register/float by counting cash at beginning and end of work shift
- Maintain awareness and adherence to company's cash handling policies
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests
- Consistently upsell/cross sell and promote products, activities, and services
- Proactively anticipate, listen to guest needs and concerns and resolve issues
- Efficiently manage turnstiles to ensure guests can enter/leave the park with ease
- Manage lost and found counter according to company policy
Requirements
- Ability to work outdoors in extreme temperatures, wet, humid, or windy conditions
- Ability to manage cash and balance cash drawer
- Ability to use a computerized Point of Sale (POS) system
- Excellent communication and interpersonal skills
Full Job Posting
Duties
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company's cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests
- Consistently upsell/cross sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest s needs and concerns and act appropriately to resolve any issues
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease
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