Food & Beverage Associate
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Key skills for this role
About the Role
Deliver exceptional dining experiences through guest engagement, operational excellence, and teamwork while adhering to safety standards and upselling products.
Key Skills for This Role
Responsibilities
- Greet guests warmly and provide personalized service
- Manage reservations and waiting lists efficiently
- Take orders accurately and relay to kitchen
- Serve food and beverages in correct sequence
- Conduct opening and closing procedures
- Maintain cleanliness and hygiene standards
- Handle cash and POS transactions with integrity
- Address guest complaints professionally
Requirements
- Previous experience in food and beverage service or hospitality preferred
- Strong customer service and communication skills
- Ability to work in a fast paced environment
- Attention to detail and commitment to cleanliness and safety
- Proficiency in operating POS systems
Full Job Posting
Role Overview
- As a Food and Beverage Associate, you will play a pivotal role in delivering exceptional dining experiences by engaging directly with guests to ensure their needs are met with warmth and professionalism.
- You will actively contribute to maintaining a clean, safe, and inviting environment while upholding Farah's mission, values, and operational standards.
Guest Engagement & Service
- Greet guests warmly upon arrival and provide personalized service aligned with Farah's standards.
- Actively listen to guest preferences and offer tailored recommendations for food, beverages, and complementary items.
- Manage reservations and waiting lists efficiently to optimize table turnover.
- Address guest complaints with professionalism, applying recovery solutions promptly.
Operational Excellence
- Relay orders accurately to the kitchen and serve courses in the correct sequence.
- Conduct opening and closing procedures meticulously, ensuring all equipment and dining areas meet hygiene standards.
- Stock and replenish condiment stations, clean machinery, and maintain a tidy workspace in compliance with HACCP.
- Operate POS systems with precision, managing cash floats and sales reconciliation.
Team Collaboration & Training
- Assist in cross functional tasks such as inventory management and stock replenishment.
- Participate in all training programs to develop skills in food safety and service techniques.
- Support colleagues by embodying Farah's values to foster a cohesive team.
Safety & Compliance
- Uphold all UAE laws, health, safety, and environmental policies.
- Adhere to emergency procedures, including evacuations and drills.
- Handle cash, wristbands, and POS transactions with integrity.
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