Guest Services Associate
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Key skills for this role
About the Role
Miral Experiences seeks a Guest Services Associate for its theme parks in Abu Dhabi. The role involves welcoming guests, selling tickets, managing queues, and providing information.
Key Skills for This Role
Responsibilities
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerised Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balance cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company's cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests
- Consistently upsell/cross sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
Requirements
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity
- Theme park/water park experience (desirable)
- Higher secondary or equivalent (desirable)
Full Job Posting
About the Role
- At Miral Experiences, we don't just create jobs we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world's most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.
- About the Guest Services Associate Role:
Key Responsibilities
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerised Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company's cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
- Consistently upsell/cross sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
Essential & Desirable
- Essential: English proficiency (spoken & written)
- Essential: Basic computer knowledge
- Essential: Ability and genuine willingness to entertain/engage guests
- Essential: Flexibility
- Essential: High levels of respect and integrity
- Desirable: Theme park/water park experience
- Desirable: Higher secondary or equivalent
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