Guest Service Centre Agent
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is hiring a Guest Service Centre Agent to serve as the central point of contact for guests, handling calls, requests, and communications. The role requires knowledge of resort services, proficiency in CID systems, and a commitment to exceptional guest service.
Key Skills for This Role
Responsibilities
- Serve as the one point of contact for guests
- Handle calls and guest requests through FCS e connect promptly
- Maintain order in guest service centre area and handle communications during emergencies
- Ensure traffic sheet for telephone/fax are correct before sending to accounting
- Ensure immediate transmission of invoices to cashiers/front desk
- Conduct courtesy calls to in house guests to follow up on requests
- Route all incoming calls quickly and efficiently
- Assist with CID data related tasks and update CID online system
- Participate in training programs for Front Office Department
- Report and maintain accurate records of incidents
Requirements
- Clearly understand the concept of guest services centre being the one point of contact for guests
- Ensure proper and prompt handling of calls and guest requests through FCS e connect
- Be updated of VIP/RSVP and repeat guest list
- Maintain order in guest service centre area and provide communications in emergencies
- Have complete knowledge of resort and services, including villa types, rates, outlets, spa
- Route all incoming calls quickly and efficiently
- Assist with CID data related tasks and update CID online system
- Possess a positive upbeat personality and desire to deliver outstanding customer service
Full Job Posting
Job Location
- Anantara The Palm Dubai Resort
About Anantara
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- Founded in 2001 in Thailand, we have expanded across the world.
Key Duties And Responsibilities
- Clearly understand the concept of guest services centre being the one point of contact for guests.
- Ensure adherence to proper and prompt handling of calls, guest requests through FCS e connect.
- Be updated of VIP/RSVP etc. and repeat guest list.
- Perform duties of guest services when necessary.
- Maintain order in guest service centre area and provide communications in emergencies.
- Be aware of all characteristics of the resort, names, positions, extension numbers.
- Ensure traffic sheet for telephone/fax are correct before sending to accounting.
- Ensure immediate transmission of invoices to cashiers/front desk.
- Have complete knowledge of resort and services.
- Conduct courtesy calls to in house guests.
- Route all incoming calls quickly and efficiently.
- Assist with CID data related tasks and update CID online system.
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