Guest Relations Agent
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Key skills for this role
About the Role
JW Marriott seeks a Guest Relations Agent to supply guests with directions and information, resolve requests, and follow up to ensure satisfaction. No related work experience required; high school diploma or equivalent preferred.
Key Skills for This Role
Responsibilities
- Supply guests with directions and information regarding property amenities, services, and local areas of interest
- Contact appropriate departments to resolve guest calls, requests, or problems
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for an extended period of time
- Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Full Job Posting
POSITION SUMMARY
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About Marriott International
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh so familiar all around the globe.
- JW Marriott is part of Marriott International's luxury portfolio, with more than 100 properties worldwide.
- JW Marriott believes associates come first, offering training, development, recognition, and a focus on holistic well being.
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