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Multi-Property Assistant Credit Manager

JW Marriott
Dubai, UAE
Full Time
Manager
Onsite
2 days ago
Credit ManagementAccounts ReceivableCompliance AuditLeadershipEnglish LanguageTraining
Free

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Key skills for this role

Credit ManagementAccounts ReceivableCompliance Audit
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Position Summary

  • Skills and Knowledge: Leadership skills, English language, Training and willing to help continue the success of the property.

Specific Responsibilities

  • Have an adequate knowledge of all Marriott SOP’s, LSOP’s and all related Marriott Corporate policies related to the credit department and the Accounting department general.
  • Approve issuance of credit as required by the Hotel credit policy daily.
  • Maintain supportive roles with other departments.
  • Audit compliance to credit policy and LSOP by other departments.
  • Balance daily City Ledger with Income audit.
  • Insure bills are mailed within 48 hours in adherence to the SOP and credit policy and that they are well presented and completed.
  • Follow up on all outstanding accounts and maintain proper follow up documents and maintain a history log.
  • Schedule and control the activities and duties of both the Credit Collector and the receivable clerk and monitor their performances.
  • Inform top management of current and potential credit problems.
  • Work with the Controller and the Assistant in reference to Credit and write off issues.
  • Schedule a monthly credit meeting and a quarterly write off meeting.
  • Prepare the Quarterly Credit Loss report on a timely basis as requested by the SOP.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and
  • Speak to guests and co workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

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