Guest Relation Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Guest Service and Front Office
- Provide friendly and courteous service and respond promptly to guest requests and inquiries.
- Resolve guest complaints and coordinate follow-up with the relevant department.
- Issue and control guest room key cards for guest security.
- Deliver guest messages, mail, and packages to rooms.
- Assist at the business centre when required.
- Apply hotel rate codes, packages, segmentation, and discounts.
Guest Relations and VIP Service
- Maintain continuous contact with guests and handle problems or complaints efficiently and courteously.
- Make daily courtesy calls to VIP rooms and other guests.
- Re-announce VIP rooms to Housekeeping and Food and Beverage departments.
- Arrange bouquets, cakes, and cards for guest anniversaries and birthdays.
- Check VIP rooms after amenities are placed.
- Develop guest recovery ideas and encourage satisfied guests to provide positive reviews.
Hotel Operations and Handover
- Coordinate with the Bell desk regarding shuttle bus services.
- Report unusual occurrences and maintain the cleanliness and neatness of the front office area.
- Review the log book, verify outstanding matters, and follow up on pending items.
- Check hotel occupancy, functions, groups, and VIPs for the day's assignments.
- Check departure details for the current and following day.
- Communicate all relevant information to the next shift for smooth operations.
Online Reputation and Records
- Monitor guest comments on online channels and social media and respond to guest comments.
- Prepare and implement action plans to improve ratings on TripAdvisor, Booking.com, Agoda, Expedia, and internal systems.
- File daily guest relations reports and documents systematically.
- Assume Duty Manager responsibilities when scheduled.
Training and Work Expectations
- Attend mandatory external and internal training in accordance with the company training policy.
- Perform additional duties requested by management.
Workplace
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Landmark Hotels & Suites
Housekeeping Supervisor
, UAE
Landmark Hotels & Suites is seeking a Housekeeping Supervisor to coordinate attendants, inspect guest rooms, manage supplies, and address guest requests and complaints. The role requires at least three years of housekeep
Waiter cum driver
, UAE
The employer is seeking a full-time waiter cum driver to serve food and beverages, support hotel outlet operations, and respond to guest requests. The role requires a UAE manual driving license as a preferred qualificati
Assistant Front Office Manager
, UAE
Landmark Hotels & Suites is seeking an Assistant Front Office Manager to supervise front desk operations, improve guest satisfaction, and coordinate service across hotel departments. The role oversees check-in and check-
Commi 2
, UAE
Landmark Hotels & Suites is seeking a Commi 2 to support kitchen food production, preparation, storage, hygiene, and service activities. The role requires attention to quality, portion control, food safety, stock handlin
Receptionist
, UAE
Landmark Hotels & Suites seeks a Receptionist to handle guest check-ins, maintain positive guest relations, and resolve complaints. Hotel industry experience is required.
Commi 2
, UAE
Landmark Hotels & Suites seeks a Commi 2 to maintain effective employee relations, ensure food quality and quantity, and support kitchen operations. The role involves preparing food requisitions, maintaining cleanliness,
Housekeeping Supervisor
, UAE
Waiter cum driver
, UAE
Assistant Front Office Manager
, UAE
Commi 2
, UAE
Receptionist
, UAE
Commi 2
, UAE