Assistant Front Office Manager

Role Overview

Front Office Operations

• Ensure smooth guest check-in and check-out and accurate handling of guest accounts.
• Monitor house count and adjust the selling strategy throughout each shift.
• Coordinate room moves, no-shows, early arrivals, special requests, repeat guests, and guest preferences.
• Ensure complete communication and effective handover between shifts and departments.
• Maintain knowledge of front desk operational requirements and emergency procedures.

Team and Service Management

• Promote quality awareness and improve guest satisfaction among front desk associates.
• Ensure each associate has a development plan and receives appropriate training.
• Provide associates with clear daily guidance and keep them updated on rates, packages, and discounts.
• Identify and resolve guest problems and service shortages efficiently.
• Assume Duty Manager responsibilities when scheduled.

Systems and Compliance

• Maintain guest requests and information in the virtual concierge, OPERA, and WIN HMS systems.
• Use OPERA, WIN HMS, RATEGAIN, and other front office software effectively.
• Supervise compliance with credit policy and report potential credit risks.
• Supervise guest registration and required details under UAE law.
• Remain security-conscious and report suspicious matters to the Manager on Duty.

Requirements

• Three years of Assistant Front Office Manager experience is required.
• Candidates must have strong customer service, organizational, communication, and problem-solving skills.
• Candidates must be able to work various shifts according to business needs.
• Candidates must comply with hotel uniform, grooming, service, and training standards.

Employment and Schedule

• The position is full-time and permanent.
• The role requires flexibility to work various shifts around business needs.

Compensation

• Pay is AED 3,000 to AED 3,500 per month.

Workplace

• Work is performed in person.