Guest Experience Supervisor (Reservations Supervisor)

About The Ned Doha

What You’ll Be Doing

• Supervise and coordinate the daily operations of the Guest Experience Centre, ensuring smooth and efficient service delivery.
• Lead, support, coach, and motivate the Guest Experience team to deliver outstanding guest and member experiences.
• Oversee reservations and enquiries for Rooms, Restaurants, Spa, Membership events, and other hotel services, ensuring accuracy and efficiency.
• Act as the primary point of support for complex guest requests, reservations, and service recovery situations.
• Ensure all hotel, membership, and booking procedures, policies, and systems remain accurate and up to date.
• Maintain and continuously improve departmental operating procedures and service standards.
• Work closely with Front Office, Housekeeping, Food & Beverage, Spa, Membership, and other departments to ensure a seamless guest journey.
• Assist with the management, setup, and optimisation of the OpenTable reservation system.
• Monitor team performance, provide ongoing guidance, and ensure service excellence is maintained throughout every shift.
• Ensure accurate guest records are maintained while upholding confidentiality and data privacy standards.
• Drive a culture of hospitality by anticipating guest needs and consistently exceeding expectations.
• Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence.

About You

• Previous supervisory experience within Guest Experience, Reservations, or Luxury Hospitality.
• Strong leadership skills with the ability to coach, motivate, and develop a high-performing team.
• Excellent communication and interpersonal skills with a genuine passion for delivering exceptional guest service.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience using hotel property management and reservation systems; knowledge of OpenTable is an advantage.
• A proactive problem solver with excellent attention to detail and sound decision-making abilities.
• Confident working collaboratively across multiple departments to deliver seamless guest experiences.
• Professional, approachable, and committed to maintaining the highest standards of luxury hospitality.
• Flexible to work a rotating shift schedule, including evenings, weekends, and public holidays.
• Fluent in English; additional language skills are an advantage.

What’s In It for You?

• Tax-free annual salary of QAR 42,000 - QAR 46,800.
• Company-provided accommodation and transportation.
• 21 calendar days annual leave and 11 paid public holidays.
• Sick leave benefits as per Qatar Labour Law.
• Private Medical Insurance for self.
• End of Service benefits.
• Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner).
• Exclusive hotel and dining rates for you, your family, and friends.
• Outstanding learning, development, and career progression opportunities.
• Reward and recognition programmes.
• The opportunity to work in one of Doha’s most iconic lifestyle destinations.