Guest Experience Agent
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Key skills for this role
About the Role
Deliver exceptional front office service, manage guest relations, and ensure seamless experiences while maintaining luxury hospitality standards and strong communication skills.
Key Skills for This Role
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Overview
At FAENA The Red Sea, every arrival sets the tone for something extraordinary.
As a
Guest Experience Agent,
you are the first point of connection and the lasting impression bringing the brand to life through intuitive service, genuine warmth, and attention to detail.
Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision.
From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.
Key Responsibilities
- Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations
- Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience
- Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy
- Build strong guest relationships through recognition, personalization, and preference tracking
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams
- Support concierge services including reservations, guest information, and special requests
- Handle guest accounts, payments, and cashiering responsibilities with accuracy
- Maintain and update guest profiles using Opera and other systems
- Assist with luggage handling and airport transfers coordination when required
- Promote resort facilities, services, and experiences, identifying upselling opportunities
- Follow daily shift checklists and ensure accurate handovers between shifts
- Support operational coverage across Front Office and Butler services when required
- Ensure compliance with health, safety, and security procedures at all times
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