Guest Experience Agent
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Key skills for this role
About the Role
Fairmont Ramla Riyadh is hiring a Guest Experience Agent to assist with check-in/out, manage guest accounts, and provide personalized service. The role requires a diploma or degree in hospitality, good communication skills in Arabic and English, and previous front office experience is preferred.
Key Skills for This Role
Responsibilities
- Assist guests with check in and check out procedures, ensuring a smooth and efficient process
- Handle cashiering duties and manage guest accounts accurately
- Review arrival lists and prepare compendiums prior to guest arrival, entering necessary information into the system
- Welcome guests upon arrival, register them, and issue room keys according to departmental standards
- Ensure that members receive all benefits and that repeat guests and VIPs are recognized with special services
- Liaise closely with other departments to fulfill guest requests and needs effectively
- Update and maintain the repeat guest history system to enhance personalized service
- Promote inter hotel sales and in house facilities, maximizing revenue according to departmental standards
- Handle guest complaints and comments tactfully, ensuring efficient resolution
- Manage guests’ mails, messages, and phone calls professionally
- Maintain the privacy and confidentiality of all guests
- Be vigilant regarding in house credit matters and address any discrepancies promptly
Requirements
- Saudi National
- Diploma or Bachelor's degree in Hospitality or a related field
- Previous Front Office or Guest Services experience is preferred
- Good communication skills in Arabic and English
- Proficient in Microsoft Office and Opera PMS (preferred)
- Strong customer service and interpersonal skills
- Ability to work flexible shifts, including weekends and public holidays
Full Job Posting
Company Description
- Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through
Duties & Responsibilities
- Assist guests with check in and check out procedures, ensuring a smooth and efficient process.
- Handle cashiering duties and manage guest accounts accurately.
- Review arrival lists and prepare compendiums prior to guest arrival, entering necessary information into the system.
- Welcome guests upon arrival, register them, and issue room keys according to departmental standards.
- Ensure that members receive all benefits and that repeat guests and VIPs are recognized with special services, including welcome cards and in room amenities.
- Liaise closely with other departments to fulfill guest requests and needs effectively.
- Update and maintain the repeat guest history system to enhance personalized service.
- Promote inter hotel sales and in house facilities, maximizing revenue according to departmental standards.
- Handle guest complaints and comments tactfully, ensuring efficient resolution.
- Manage guests’ mails, messages, and phone calls professionally.
- Maintain the privacy and confidentiality of all guests, ensuring no details are disclosed without authorization.
- Be vigilant regarding in house credit matters and address any discrepancies promptly.
Qualifications
- Saudi National.
- Diploma or Bachelor's degree in Hospitality or a related field.
- Previous Front Office or Guest Services experience is preferred.
- Good communication skills in Arabic and English.
- Proficient in Microsoft Office and Opera PMS (preferred).
- Strong customer service and interpersonal skills.
- Ability to work flexible shifts, including weekends and public holidays.
Additional Information
- Your Team And Work Environment: In 1–2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture.
- Note: The description can be adjusted to meet specific local or legal requirements, such as work permits.
- Our Commitment To Diversity & Inclusion: We are an inclusive company, and our goal is to attract, hire, and develop diverse talent.
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