Front Office Supervisor

Role Overview

Compensation

• The role offers a fixed monthly salary of AED 2,800.

Experience and Skills

• Candidates should have 2 to 3 years of front-office experience in a hotel, leisure, or retail environment.
• Fluent English and strong verbal and written communication skills are required.
• Computer literacy with Word, Excel, and Outlook and strong Opera hotel PMS knowledge are required.
• Proficiency in multiple languages is preferred.
• Candidates must be flexible to work shifts, weekends, and holidays.

Service and Leadership Expectations

• The role requires welcoming energy, conversational ability, attention to detail, teamwork, leadership, and a hands-on approach.
• The supervisor is expected to maintain grooming, confidentiality, brand, and professional service standards.

Front Office and Guest Service

• Oversee reception operations and deliver excellent check-in and check-out experiences.
• Support the team with guest requests and inquiries and provide personalized assistance.
• Share relevant guest feedback with the Front Office Manager and Reception Supervisors.
• Coordinate information about special events and VIP guests with relevant departments.

Commercial and Product Knowledge

• Maintain knowledge of room categories, rates, packages, promotions, facilities, venues, operating hours, and events.
• Maximize room occupancy and use upselling techniques to promote hotel services and facilities.

Team Leadership and Compliance

• Monitor team appearance, grooming standards, and performance and support training and teamwork.
• Ensure front-office team members have the product and facility knowledge needed for daily duties.
• Follow fire safety, bomb-threat, health and safety, confidentiality, and brand requirements.
• Attend training and complete assigned tasks efficiently and thoroughly.

Work Environment