Front Office Manager

Role Overview

Key Responsibilities

• Prepare budgets and manage profit and loss responsibilities for the front office function.
• Maximize hotel revenue through room inventory control, group blocking, packages, upselling, and policy compliance.
• Prepare the annual budget and manning guide and manage the department within budgetary guidelines.
• Control duty rosters, labor costs, occupancy variances, and personnel productivity.
• Interview employees, identify training needs, manage performance, and approve training plans.
• Manage daily operations, delegation, follow-up, disciplinary actions, and workflow improvements.
• Implement and evaluate procedures and policies and ensure clear communication between departments.
• Ensure local police authority information requests are prepared accurately and followed.
• Maintain hotel product knowledge, monitor VIP arrivals and events, and conduct daily quality walkthroughs.
• Handle guest complaints, take corrective action, and maintain service quality objectives.
• Greet and escort VIP guests on arrival and farewell them on departure.
• Serve as Manager on Duty and assume Rooms Division responsibility when required.