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Front Office Agent
The Ned & Ned's Club
Doha, QAT
Full-time
Entry
Onsite
Discovered 4 weeks ago
Hotel management systemsEnglishCustomer serviceCommunicationOrganizational skillsProblem-solving
Free
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Hotel management systemsEnglishCustomer service
Role Overview
Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is a refined luxury destination blending heritage, elegance, and contemporary sophistication.
Key Skills for This Role
Hotel management systemsEnglishCustomer serviceCommunicationOrganizational skillsProblem-solving
Full Job Posting
About The Ned Doha
Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is a refined luxury destination blending heritage, elegance, and contemporary sophistication.
What You’ll Be Doing
- Greet and welcome guests upon arrival and departure with a warm, friendly, and professional demeanor.
- Manage guest check-ins and check-outs efficiently while ensuring all procedures and standards are followed.
- Handle guest inquiries, requests, and complaints promptly to ensure a seamless and memorable guest experience.
- Provide accurate information about hotel services, facilities, and local attractions to assist guests during their stay.
- Coordinate closely with Housekeeping, Concierge, Engineering, and other departments to ensure smooth daily operations.
- Process guest payments, maintain accurate billing records, and handle cash and transactions responsibly.
- Maintain a clean, organized, and welcoming front desk environment at all times.
- Uphold The Ned Doha’s luxury hospitality standards and deliver exceptional customer service consistently.
- Support the Front Office team in achieving operational excellence and guest satisfaction goals.
- Handle administrative and operational tasks efficiently in a fast-paced environment.
About You
- Previous experience in a Front Office or guest-facing role within the hospitality industry is preferred.
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