Fragrance Expert

Overview

• At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively.
• It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day.
• Together, we belong to something beautiful.
• Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry.
• Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
• With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East].
• We connect customers and beauty brands within the world’s most passionate beauty community.
• With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
• ***You will excel and enjoy this position if you are ready to actively handle the following missions :***
• Client experience
• Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
• Apply Sephora Attitude with the use of digital tools to enhance the client’s experience.
• Use knowledge, skills, and tools available in store to create addictive and unforgettable experience while increasing the average basket sale.
• As a Fragrance Specialist, ensure that every customer is approached and assisted, ensuring increases sales and customer loyalty.
• Ensure the client’s satisfaction, even in difficult situations, turning to the management team when necessary.
• Introduce and increase complimentary services to the client and assist to uplift the average basket.

Education & Demonstration

• Assist and guide clients on the most appropriate range of products and techniques to use, according to their needs.
• Support training of the team and share product and brand knowledge and any specific fragrance demonstrations or storytelling in line with store management.
• Pro-actively communicate with store management on training opportunities.
• Coach and develop the team in all aspects of retail (selling techniques, products selection, trends, clients’ education through in class training.
• Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
• Demonstrate elevated service/selling skills to deliver high level services while educating the client.
• Manage consultation time effectively, build relationship and share tips to elevate the client’s experience.
• Ensure effective implementation of fragrance tours / events with feedback to management.
• Support instore monthly animation.
• Communicate high selling and low selling references.

Sales

• Use the Sephora Attitude & selling techniques to build and maximize each client’s basket.
• You will be a motivational team player and deliver agreed sales KPI’s.
• Excellent customer service skills and a commercial mind.
• Contribute to achieve store Monthly turnover, Fragrance and Niche MS.
• Highly contribute towards the store engraving Target.

Operations

• Apply store policies and procedures. Support store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
• Using visual merchandising experience, your role is required to support the implementation of seasonal campaigns and ensure that the shop floor and back of house areas remain at a high standard at all times.
• Assist your store in all departments where necessary (cash, operations other axis).
• Contribute to the overall store’s image through cleanliness and product restocking.
• Minimise stock loss.
• Communicate tester requirement on a monthly basis to the management and follow up.

Know How

Internal Relationships

• Store team (Store Manager/Director, Supervisor, Beauty Consultants), Area Manager, HR & Training team.

External Relationships

• Clients, Brand Promoters. Brand Trainers, Security and Cleaning team.
• ***Do not hesitate to apply if you have… or if you are …***

Experience

• Proven successful sales and services in store.
• Minimum 2 to 3 years experience in Sephora (in the role of Beauty Consultant).

Languages

• English – minimum intermediate level for OGCC.
• Arabic is a plus for OGCC.

Competencies

• Strong selling techniques.
• Good communication skills.
• Training & coaching ability on product and retail services.
• Punctual and innovative.
• ***Here, you will find:***
• **Community,** in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• **Culture** of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• **Work that brings fulfillment.** From delighting clients every day, to inspiring our industry at large, every action makes a difference
• ***Join us and belong to something beautiful.***
• *At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.*