Food & Beverage Supervisor
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Key skills for this role
About the Role
Wyndham Hotels seeks a Food & Beverage Supervisor to oversee daily operations in restaurants, banquets, and room service in Doha. The role involves leading front-of-house teams, ensuring luxury service standards, controlling costs, and driving revenue.
Key Skills for This Role
Responsibilities
- Supervise and lead front of house team members during shifts, including servers, hosts, and banquet teams
- Ensure new F&B team members are well trained and motivated
- Ensure smooth running of F&B operations and effective inter departmental communication
- Manage stock and supplies, control costs through correct usage and minimize wastage
- Drive revenue through upselling programmes
- Handle guest complaints and ensure service delivery consistent with brand SOPs
Requirements
- Previous experience in a supervisory role in food and beverage
- Knowledge of luxury service standards
- Strong leadership and communication skills
- Ability to manage stock and control costs
Full Job Posting
Summary
- The Food and Beverage Supervisor is responsible for overseeing daily operations in the hotel’s restaurants, banquets, room service, and other outlets to ensure exceptional guest experiences in line with five star luxury standards.
- This role involves leading a team of service team members, maintaining the highest levels of service quality, cleanliness, and efficiency while contributing to revenue goals and cost control.
Key Responsibilities
- Supervise and lead front of house team members during shifts, including servers, hosts, and banquet teams, ensuring adherence to luxury service protocols and five star standards.
- Ensures new F&B team members are well trained and motivated / feeling of being welcome.
- Ensures a smooth running of the F&B operations.
- Ensures a thorough handover between shifts.
- Ensures effective inter departmental communication with Kitchen and other relevant departments.
- Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.
- Managing the stock and supplies in the restaurant and ensured orders are being made in time to avoid running out of linen, glasswork etc.
- To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&B Manager.
- Drive revenue through different upselling programmes.
- Follows correct reporting procedures if faced with issues.
- Ensure all standard checklists / task list are completed each shift.
- Effective prevention, recovery, and investigation of any guest complaints.
Skills & Competencies
- Team leadership
- Planning and organisation
- Communication
- Exceptional service delivery
- Training
- Complaint resolution
- Teamwork
- Flexibility
- Reliability
- “Can do” attitude
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