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Food & Beverage Supervisor

Wyndham Hotels and Resorts Inc
Doha, QAT
Manager
Onsite
2 months ago
Team LeadershipFood and Beverage OperationsCustomer ServiceCost ControlUpsellingCommunication
Free

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Team LeadershipFood and Beverage OperationsCustomer Service
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Summary

  • The Food and Beverage Supervisor is responsible for overseeing daily operations in the hotel’s restaurants, banquets, room service, and other outlets to ensure exceptional guest experiences in line with five star luxury standards.
  • This role involves leading a team of service team members, maintaining the highest levels of service quality, cleanliness, and efficiency while contributing to revenue goals and cost control.

Key Responsibilities

  • Supervise and lead front of house team members during shifts, including servers, hosts, and banquet teams, ensuring adherence to luxury service protocols and five star standards.
  • Ensures new F&B team members are well trained and motivated / feeling of being welcome.
  • Ensures a smooth running of the F&B operations.
  • Ensures a thorough handover between shifts.
  • Ensures effective inter departmental communication with Kitchen and other relevant departments.
  • Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.
  • Managing the stock and supplies in the restaurant and ensured orders are being made in time to avoid running out of linen, glasswork etc.
  • To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&B Manager.
  • Drive revenue through different upselling programmes.
  • Follows correct reporting procedures if faced with issues.
  • Ensure all standard checklists / task list are completed each shift.
  • Effective prevention, recovery, and investigation of any guest complaints.

Skills & Competencies

  • Team leadership
  • Planning and organisation
  • Communication
  • Exceptional service delivery
  • Training
  • Complaint resolution
  • Teamwork
  • Flexibility
  • Reliability
  • “Can do” attitude

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