Room Attendant
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Key skills for this role
About the Role
Wyndham Hotels and Resorts is hiring a Room Attendant to ensure cleanliness and maintenance of guest rooms and public areas. The role involves cleaning, restocking amenities, and providing excellent guest service.
Key Skills for This Role
Responsibilities
- Clean, service, and maintain guest rooms in accordance with hotel SOPs and brand standards.
- Replenish guest room amenities, supplies, linen, and minibar items.
- Thoroughly clean, sanitize, and maintain guest bathrooms.
- Handle guest belongings with care and discretion.
- Report lost and found items in accordance with hotel procedures.
- Maintain cleanliness of guest corridors, service pantries, and storage areas.
- Report maintenance defects and safety hazards promptly.
Requirements
- Ability to follow hotel Standard Operating Procedures (SOPs) and brand standards
- Ability to handle cleaning chemicals and equipment safely
- Attention to detail and commitment to cleanliness
Full Job Posting
Role Overview
- The Room Attendant is responsible for ensuring the cleanliness, presentation, and maintenance of guest rooms, bathrooms, corridors, and assigned public areas in accordance with hotel standards, policies, and procedures.
- The role plays a critical part in delivering exceptional guest experiences by maintaining a clean, safe, comfortable, and welcoming environment.
Key Responsibilities
- Guest Room Cleaning and Presentation: Collect room keys, daily work assignments, and relevant information from the Housekeeping Supervisor before commencing duties.
- Prepare and organize the housekeeping trolley with adequate supplies, linen, cleaning equipment, and amenities.
- Clean, service, and maintain guest rooms in accordance with the Hotel’s Standard Operating Procedures (SOPs) and brand standards.
- Replenish guest room amenities, supplies, linen, and minibar items (where applicable).
- Ensure all rooms are cleaned, inspected, and presented to the highest standards.
- Bathroom Cleaning and Maintenance: Thoroughly clean, sanitize, and maintain guest bathrooms.
- Replenish bathroom amenities, towels, and consumables as required.
- Guest Service Excellence: Handle guest belongings with care, respect, and discretion.
- Promptly report lost and found items.
- Coordinate with Valet/Laundry Services for guest laundry, dry cleaning, and pressing requests.
- Housekeeping Operations: Maintain cleanliness of guest corridors, service pantries, and storage areas.
- Report maintenance defects, damages, and safety hazards promptly.
Health, Safety, and Environmental Responsibilities
- Follow all health, safety, hygiene, and security procedures at all times.
- Operate equipment and use cleaning chemicals safely and in accordance with guidelines and hotel policies.
- Identify and report unsafe conditions, accidents, incidents, or potential hazards immediately.
- Contribute to the hotel’s sustainability initiatives by minimizing waste, conserving energy and water.
Service Culture
- Responsive to guest and team members needs.
- Respectful, professional, and courteous at all times.
- Committed to delivering memorable guest experiences.
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