Reservation Agent / Operator
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Key skills for this role
About the Role
Wyndham Hotels and Resorts is hiring a Reservation Agent/Operator in Doha to handle guest reservations via phone, email, and online platforms. The role involves using Opera Cloud PMS, upselling amenities, and coordinating with hotel departments to ensure guest satisfaction.
Key Skills for This Role
Responsibilities
- Respond promptly to reservation inquiries via phone, email, and online platforms
- Assist guests in making room reservations based on their preferences and needs
- Input and maintain accurate reservation records into the PMS, Opera Cloud
- Upsell hotel amenities and services to maximize revenue opportunities
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction
- Prepare daily reports on reservations, cancellations, and no shows
Requirements
- Experience in hotel reservations or front desk operations
- Proficiency with property management systems (PMS) like Opera Cloud
- Excellent communication and customer service skills
Full Job Posting
Responsibilities
- Respond promptly to reservation inquiries via phone, email, and online platforms.
- Assist guests in making room reservations based on their preferences and needs.
- Input and maintain accurate reservation records into the PMS, Opera Cloud.
- Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
- Upsell hotel amenities and services to maximize revenue opportunities.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Communicate effectively with other hotel departments to ensure seamless guest experiences.
- Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
- Confirm reservations and send booking confirmations to guests promptly.
- Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
- Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
- Monitor room availability and make recommendations to maximize occupancy and revenue.
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