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Floor Supervisor
AlphaMind Group
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Floor operations supervisionLuxury service standardsStaff leadership and trainingGuest relations and complaint resolutionFine diningWine knowledge
Free
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Floor operations supervisionLuxury service standardsStaff leadership and training
Role Overview
The Floor Supervisor oversees daily floor operations and supports an exceptional guest experience in a high-end dining environment.
The role requires leadership, attention to detail, refined service standards, and the ability to anticipate guest needs.
Key Skills for This Role
Floor operations supervisionLuxury service standardsStaff leadership and trainingGuest relations and complaint resolutionFine diningWine knowledge
Full Job Posting
About AlphaMind
AlphaMind develops and operates restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and other markets.
The group focuses on creativity, innovation, guest experiences, operational excellence, and hospitality.
Role Overview
The Floor Supervisor oversees daily floor operations and supports an exceptional guest experience in a high-end dining environment.
The role requires leadership, attention to detail, refined service standards, and the ability to anticipate guest needs.
Key Responsibilities
- Supervise and coordinate floor operations during service to ensure smooth and efficient flow.
- Maintain high standards of service, etiquette, grooming, and presentation in line with luxury brand expectations.
- Lead, train, and motivate waitstaff to ensure consistent service delivery.
- Engage with guests, handle inquiries and feedback, and resolve complaints professionally and discreetly.
- Ensure VIP guests and regular patrons receive personalized and memorable service.
- Monitor table turns, reservations, seating plans, and guest satisfaction.
- Coordinate with kitchen, bar, and host teams to ensure seamless service.
- Enforce health, safety, hygiene, and SOP standards.
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