Field Engineer (Arabic speaker)
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Key skills for this role
About the Role
Motorola Solutions seeks a Field Engineer to provide on-site customer support for mission-critical operations systems in AMEA. The role involves technical support, system maintenance, and customer collaboration for advanced command & control center software solutions.
Key Skills for This Role
Responsibilities
- Provide high quality technical and operational support for mission critical IT and Radio systems
- Maintain system performance and availability through incident and performance management
- Collaborate with cross functional teams to resolve complex business and technical challenges
- Conduct regular customer meetings to discuss service availability and performance
- Troubleshoot and resolve technical design related issues
Requirements
- Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service
- Expertise in one or more of: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment
- Legal authorization to work in the specified country indefinitely
- Excellent command of verbal and written English and Arabic
- Strong professional interpersonal and communication skills
Full Job Posting
Company Overview
- At Motorola Solutions, we believe that everything starts with our people. We’re a global close knit community, united by the relentless pursuit to help keep people safer everywhere.
Department Overview
- Motorola Solutions is seeking a highly skilled and motivated on site customer support engineer to join our International Services team. This role is critical to the delivery of mission critical operations systems.
Responsibilities
- Collaborate with cross functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.
- Provide high quality technical and operational support for mission critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.
- Maintain system performance and availability through incident and performance management processes.
- Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).
- Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.
- Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
- Conduct regular customer meetings to discuss service availability and performance.
- Address customer comments and inquiries related to specific project aspects or the entire project scope.
- Plan and execute technical tasks according to established instructions and processes.
- Respond to customer problems directly or through the internal customer interface.
- Troubleshoot and resolve technical design related issues.
- Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.
Basic Requirements
- Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
- Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.
- Background in Network/IT, Broadband PTT, or Customer Service.
- Strong professional interpersonal and communication skills.
- Excellent command of verbal and written English and Arabic.
Travel Requirements
- 50 75%
Relocation Provided
- Domestic
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