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F&B Supervisor Saudi only

Fairmont Hotels & Resorts
Riyadh, KSA
Full Time
Manager
Onsite
1 weeks ago
Food and Beverage OperationsTeam ManagementCustomer ServiceHACCPMicrosoft OfficePOS Systems
Free

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Food and Beverage OperationsTeam ManagementCustomer Service
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Company Description

  • Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world class guest services.
  • As part of the renowned Fairmont brand, the property is committed to excellence and innovation.

Duties & Responsibilities

  • Acting as an ambassador for the specialty outlets, demonstrating proficiency in their history and offerings.
  • Supervising a designated station to maintain service standards at all times.
  • Coaching, training, and developing the F&B service team to enhance food and beverage knowledge, ensure proper sequence of service delivery, and uphold our LIFE values.
  • Ensuring smooth preparation of restaurant side stations, mise en place, and table setups according to outlet and Fairmont standards.
  • Continuously gathering guest feedback and reporting it to management.
  • Collaborating closely with the kitchen, stewarding, and outlet cashiers/order takers for seamless operations.
  • Maintaining proper appearance and grooming standards for assigned colleagues.
  • Welcoming arriving guests and managing their seating in the absence of the Maître D’hôtel.
  • Building and maintaining professional, friendly relationships with outlet patrons to ensure their well being.
  • Staying knowledgeable about the outlet’s menu, promotional activities, and relevant hotel information.
  • Contributing to meet and maximize the monthly revenue budget for the outlet.
  • Operating safely and in an environmentally friendly manner to protect the health and safety of guests and colleagues.

Qualifications

  • Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in Food & Beverage operations, including at least 2 years in a supervisory or managerial role.
  • Previous experience in a luxury hotel or upscale restaurant is preferred.
  • Strong leadership and team management skills.
  • Excellent communication and guest service skills.
  • Good knowledge of food safety, hygiene, and HACCP standards.
  • Proficiency in Microsoft Office and restaurant POS systems.
  • Fluent in English; Arabic is an advantage.
  • Ability to work under pressure and manage multiple priorities.
  • Strong organizational, problem solving, and decision making skills.
  • Ability to work flexible shifts, including evenings, weekends, and public holidays.

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