Executive Operations (EHM)

About Blue Dart

Position Overview

Shift Operations

• Lead inbound, outbound, pickup, and dispatch activities during assigned shifts.
• Ensure timely receipt, processing, sorting, scanning, loading, and dispatch of shipments.
• Monitor workflow, daily volumes, peak periods, and contingency readiness across assigned locations.

Shipment and Delivery Operations

• Ensure accurate scanning, sorting, bagging, routing, and reconciliation of shipments.
• Minimize exceptions, delays, and service failures and escalate damaged, short, discrepant, or delayed shipments.
• Coordinate pickups, deliveries, route readiness, shipment movement, and operational issue resolution.

People and Stakeholder Leadership

• Plan and deploy manpower and lead, coach, and guide operations staff and territory service representatives.
• Conduct shift briefings and monitor attendance, discipline, workforce productivity, teamwork, and accountability.
• Coordinate with customer service, fleet, security, network operations, transport, and area operations teams.

Safety and Governance

• Ensure adherence to standard operating procedures, operational guidelines, statutory requirements, safety standards, and security procedures.
• Maintain uniform, identity card, personal protective equipment, housekeeping, operational discipline, and ethical conduct standards.
• Complete documentation, system updates, shift reports, handovers, escalations, and process improvement activities.

Education and Experience

• Graduate in any discipline from a recognized university.
• Requires 2–5 years of relevant experience in courier, express logistics, transportation, warehousing, distribution, or supply chain operations.
• Requires experience managing service centre operations and leading frontline teams in shift operations.
• Requires exposure to shipment processing, scanning, sorting, reconciliation, dispatch, and customer service operations.
• Experience with operational systems, handheld scanners, and operational reporting is advantageous.

Skills and Capabilities

• End-to-end shift operations, service centre operations, shipment processing, dispatch management, pickup and delivery coordination, and workforce planning.
• Operational reporting and MIS, scanner usage, safety and regulatory compliance, process improvement, and operational excellence.
• Operational leadership, planning, decision making, customer focus, coaching, problem solving, communication, collaboration, and accountability.

Performance Areas

Company Benefits

• Blue Dart describes competitive compensation, performance-linked rewards, learning opportunities, global exposure, coaching, benefits, and career paths across DHL Group.